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TRAINING TOPIC : SPANISH BEST SELLERS

Video or DVD: THE GUEST - AVAILABLE IN ENGLISH AND SPANISH

Everything You Already Know About Great Customer Service!:

Features: Bank Scene, Restaurant, Retail, and more!

TRAINING POINTS:

• Welcoming Them
• Using Their Name
• Taking Care of Their Needs
• Thanking Them
• Inviting Them Back

PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS)

PREVIEW IS IN ENGLISH 14 Minutes - Includes Training Leader's Guide

Video or DVD: THE DIFFICULT GUEST- Best Seller! Sequel to The Guest - AVAILABLE IN ENGLISH AND SPANISH

TRAINING POINTS:

Listen to your customers Apologize personally

Solve the problem Thank your guest for their business

Includes: Training Leader's Guides - Full Package includes extra role-play video.

PURCHASE - DVD $995 -PURCHASE VHS Video - $895 Fullpackage or $795 basic package -

RENT for one week - $350(Full) or $295(Basic)

****Buy with the GUEST for only $1395 full package or $1225 basic package (VHS)

Video: ITS SHOWTIME EVERDAY - SPANISH VERSION AVAILABLE

It's Show Time is a look at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognized as a leader in service. In the program, you'll witness how success has to do with consistent excellence-the ability to inspire hundreds of team members to show up for work with a positive attitude everyday and focus on creating customer experiences that bring people back. Stew Leonard's Dairy is featured on FORTUNE® Magazine's list of the Best Places to Work, and is benchmarked by managers from around the world. 15-minutes

PURCHASE VHS Video - $695 RENT for one week - $295

Video: SMILE - The singing bus driver video ! - SPANISH VERSION AVAILABLE

Join Reggie on the #27 and watch as he transforms a dreary bus ride into an experience his customers look forward to. It’s a ride you'll never forget!

SMILE! breaks new ground with its inside-out model. As Reggie says, “There are days I don't feel like smiling or putting up the smile sign, but I have to make a choice about where I want to be with my attitude.” Living inside-out is about making choices.

Your people will learn how a positive attitude can be the primary factor in every customer service interaction— for the sake of the customer AND, most importantly, for their own quality of life.

(SPANISH AND ENGLISH VERSIONS AVAILABLE FOR PREVIEW AND PURCHASE)

PURCHASE VHS Video - $595 RENT for one week - $250

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