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TRAINING TOPIC : RETAIL TRAINING
<SEE LOSS PREVENTION VIDEOS CLICK HERE>
Video or DVD: COURAGE TO COACH FOR RETAIL tm
Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video, hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. Version for retail audiences features scenarios specific to the demands of a fast-paced, customer-driven workplace.
PURCHASE - DVD PACK $995 - 
PURCHASE VHS Video - $895 - RENT for two weeks - $395(DVD) - $235(VHS) 
DVD PACK INCLUDES: DVD, (full length videoVHS (19 minutes), Facilitator Guide (multiple agenda options), Reproducible Participant Materials, Reproducible Self-Study Guide, Online Program Resources & Trainer Pack
Video or DVD: CUSTOMER SERVICE ZONE - 2007 NEW RELEASE
In the galaxy of customer service, Curt Hinderman's lost in space. Until one dark night, when his car breaks down en route to a mandatory training session,
and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essentials of great service while taking your audience on a journey of discovery. FUNNY VIDEO. 18 minutes & closed captioning
KEY Learning Points:
W.H.A.T. makes great customer service
PURCHASE DVD or VHS Video - $795 RENT for one week - $295 
includes 50+ page leaders guide
Video: SO HELP ME - EMPLOYEE EDITION
So HELP Me Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. These solutions include: working with policy to solve problems, helping customers outside your department, actively listening, treating every customer as your own, and defining customer needs.
PURCHASE DVD or VHS Video - $695 RENT for one week - $250
16 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.
Video: SO HELP ME - SUPERVISOR EDITION Focuses on Managers in video
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives.
So HELP Me (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turning mistakes into opportunities for growth.
PURCHASE DVD or VHS Video - $695 RENT for one week - $250
18 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.
Video: THE RETAIL LEARNING
LIBRARY - NEW
RELEASE !
This is a comprehensive library of seven training programs, including everything for the new employee and the newly promoted manager. From customer service to interviewing skills, harassment to loss prevention, this library has something for every retail
For Associates:
Orientation -10
minutes : $395 and $495 (full package w/ dvd and vhs)
Introduction to Selling Skills - Five Star Selling -14 minutes
Introduction to Customer Service -18 minutes
For Management:
Recruiting, Interviewing,
and Hiring -12 minutes
Leadership through Communication -12 minutes
For All Employees:
Loss Prevention -15 minutes
Harassment and Discrimination -8 minutes
PURCHASE - DVD $595 - PURCHASE VHS Video - $595 CALL US FOR DISCOUNTS
ON ALL 7 !
The entire
library sells for $2,495 on VHS or DVD full package 
DVD or Video:
YOU'VE GOT TO BE KIDDING
ME ! 2004
New Release
You've Gotta Be Kidding Me! was born out of two experienced entrepreneur's frustration with poor customer service. Or "customer no-service" as it is often called! - Before we called in our great cast of characters and Emmy Award winner John Burke, we spent hours studying the common denominators of great service people and companies. You've Gotta Be Kidding Me! features the nine time-tested rules of great customer service. Follow them and you, and your business, will succeed. Ignore them at your peril.
PURCHASE DVD or VHS Video - $695
RENT
for one week
- $250 
Video OR DVD:
HOW TO CONNECT IN BUSINESS IN 90 SECONDS OR LESS
In business as well as life, the
failure to build trust and rapport can be insurmountable, while
the rewards of a good first impression are almost immeasurable.
This fun and motivational film will teach employees how to naturally
make a genuine connection with everyone they meet.
PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS)
Order Now ! and get FREE SHIPPING AND FREE EXTRA HARDCOVER BOOK !- (put freebook offer on order)
1 How to Connect in Business...in 90 seconds or less video - 10 "Great!" Buttons- 1 Hardback Book - 10 Pocket Reminder Cards - 1 52-Page Leader's Guide
The Guest #1 Retail
Customer Service Video
The Guest-Everything You Already Know About Great Customer Service:
TRAINING POINTS:
PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS)
14 Minutes
- Includes 1 Leader's Guide, 10 Pocket Reminder Cards, 1 The Guest 
Video: SEXUAL HARASSMENT
IS IT OR ISN'T IT? RETAIL VERSION! .
ORDER A FREE PREVIEW TODAY !
PURCHASE VHS Video - $795 RENT for one week - $195 .
Video:
Do I Know You? Making Successful Hiring Decisions Training Video
- Good for retail managers for interviewing.
PURCHASE VHS Video - $695 RENT for one week - $200-
SEE
OTHER INTERVIEWING VIDEOS...
Video/DVD:
GIVE EM' THE PICKLE - NEW RELEASE & BEST SELLER
PICKLES are those special
or extra things you do to make people happy. It's a hand written
thank you note with every order shipped. It’s walking the
customer to the item they’re looking for rather than pointing
or maybe it’s simply calling them by name. The trick is figuring
out what your customers want and then making sure they get it.
That’s the PICKLE. (sequel to I'll Be Back )
PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS)
Order Now ! and get FREE SHIPPING AND FREE GIVE EM THE PICKLE HARDCOVER BOOK !- (put freebook offer on order)
18 Minutes - Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards.
GIVE EM THE PICKLE HARDCOVER BOOKS $19.95 - Pickle PINS AND CARDS .50 each with multiple discounts call us for details.
Your choices will make or break you. The choices you make today will affect your future job opportunities and earning potential, as well as your personal goals. This program demonstrates how stealing from an employer can impact your life. Learn from the experience of two people, each of who make a choice, and see how that choice affects them. 17 minutes Key Training Points: * Loss of a job
Video: TAKE IT OR LEAVE IT - STOP EMPLOYEE THEFT! TOP SELLER !
* Possible police record
* Loss of job references
* Limited choices for future employment/income
* Personal embarrassment and loss of trustPURCHASE VHS Video - $595 RENT for one week - $195 ..
Video: TAKE A GOOD LOOK - STOP SHOPLIFTING !
Loaded with examples of how and when shoplifters will try to steal, this program takes a step-by-step approach to examine how a sales associate can effectively deter theft by staying alert and providng great customer service. 20 minutes
How-To Training Points:
Sales associates will learn how to:
* Observe details as customers enter the store
* Read a customer's body language
* Keep attention on their customers
* Deter shoplifting by providing good customer service
PURCHASE VHS Video - $595 RENT for one week - $195 ..
Video or DVD:
WHAT'S IN IT FOR ME - Good for younger employees
"What's in It for Me?" is the most innovative customer service video training tool in years. It addresses the topic of customer service from a viewpoint that will truly motivate employees—their own perspective! Employees actually learn to consider What's in It for Me? and make customer service decisions that are in the best interests of the customer, the organization, and their own career.
Viewers will learn tactical, face-to-face techniques for providing exceptional customer service, and they'll learn how using these techniques will benefit their career. They'll learn innovative concepts, like the "Best Face of the Stone", that go beyond the typical customer service training messages to speak directly to the employee's reality (and not just the needs of the organization).
PURCHASE VHS Video - $695 RENT for one week - $195 ..e Guest video GUEST retail
series vhs training books guest service training human resources
hr
CALL AND MORE! CALL US 1-888-621-7773
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