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TRAINING TOPIC : RESTAURANT

...s DVD : SERVICE THAT SELLS! - The#1 Best Selling Restaurant Training Video of all time !

service that sellsService That Sells! the DVD-For Full Service Restaurants service videoPURCHASE DVD - $299
Service That Sells! This best-selling DVD has real-world selling and service strategies guaranteed to improve profitability.

This DVD uses real-world scenarios and training examples to improve customer service, increase sales and reduce turnover. It features:

(Full-service version - includes alcohol service content or Family Restaurant Versions Available)


service that sells videotraining video dvd DVD : NOW SERVICE THAT SELLS! Sequel to #1

Now That's Service That Sells! DVD #2 - The Art of Managing the Sizzle

Watch sample clips from the DVD : For Manager or For Server

Created as a second chapter to Service That Sells!, Now That's Service That Sells! is a joint effort between Pencom International and well known restaurant operator, author and speaker, T.J. Schier, and is targeted to operators competing in today's challenging economic times.

Created as a second chapter to Service That Sells!, Now That's Service That Sells! is a joint effort between Pencom International and well known restaurant operator, author and speaker, T.J. Schier, and is targeted to operators competing in today's challenging economic times.

As guests become more savvy -- and competition more fierce, Now That's Service That Sells! leads restaurant managers of all types of operations to action-oriented concepts of better ways to "serve-us" instead of just delivering traditional, generic service.

service videoPURCHASE DVD - $299service videoPURCHASE 2 DVD SET of BOTH #1 and #2- $399 ( Get $199 off and FREE SHIPPING TOO! )


training video dvd DVD: Real World Selling: Start To Finish DVD

Click here to watch a clip from the DVD!

This reality based DVD features real-life servers in real-life restaurants imparting motivational wisdom about service and sales. DVD will help full service restaurant managers

Real-world Selling: Start to Finish - Full Service Version. DVD 18 minutes. service videoPURCHASE DVD - $249 ON SALE !!


Video: YOU'VE GOT CUSTOMERS ! Great for restaurant waitstaff training! (Bar too)

KEY TRAINING POINTS

-Be honest - customers just want to hear the truth.
-Listen before you sell - find out what customers want first.
-Follow through on customer requests - double check
-Take initiative to solve problems - offer solutions, not excuses.
-Know your product - if you don't know, find out.
-Take advantage of sales opportunities - your customer will benefit.

There has been an over-emphasis on the superficial--the greeter at the door, the forced
smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but
all too often meaningful service is lost while superficial friendliness masks the problem.

PURCHASE VHS Video - $695 - RENT for one week - $295 ... 20 20 20 minutes long and includes training guide.


Video/DVD: BOB FARRELL'S - GIVE EM' THE PICKLE - Remake of I'll Be Back. #1 VIDEO WE CARRY

PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It's walking the customer to the item they'e looking for rather than pointing or maybe it's simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That's the PICKLE.

Video: BOB FARRELL'S - I'll BE BACK - Original Video Also Available for only $595 DVD or VHS
PURCHASE - DVD $895 - PURCHASE VHS Video - $795- RENT for one week - $350(DVD) - $295(VHS)

ORDER NOW AND GET: FREE SHIPPING AND FREE GIVE EM THE PICKLE HARDCOVER BOOK (put freebook offer on order)

18 Minutes - Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards. .. SEE OTHER PICKLE ITEMS <CLICK HERE> ..


DVD: CAN'T BE DENIED : THE IMPACT OF CUSTOMER DISCRIMINATION - New Release

Last year several large corporations were involved in lawsuits that cost them millions of dollars. These companies were sued for unfairly and illegally discriminating against customers. Too many organizations are learning the hard way that the actions (or inactions) of their employees can create tremendous liability for the organization when it comes to customer discrimination. Countless customers are lost because of bad and potentially illegal customer service practices.

The real-life vignettes featured in this video encompass the most common forms of customer discrimination and details the consequences of these negative behaviors. It will also demonstrate the impact of immediate corrective action.

PURCHASE - DVD $695 multiple discounts on 2 or more - call us for details !

One Leader's Guide and One Participant Guide, which includes worksheets and a customer service assessment


Video/DVD: JAMIE'S KITCHEN TEAMWORK - Teamwork New Release

Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable of running a first-class London restaurant.

Fifteen lessons on teamwork identifies the key stages of team development - forming, storming, norming and performing. It follows Jamie's young trainee chefs as they move through these stages to come together as an effective unit.

PURCHASE - DVD $1070 PURCHASE VHS Video - $1070 - ...

Program includes: Video (25 mins) Course Leader's Guide, Self-study workbook, Customizable worksheets
Powerpoint slides and handouts, Poster of key learning points

PURCHASE WITH Jamie's Kitchen Fifteen Lessons on Leadership for ONLY $1640.00


Video/DVD: JAMIE'S KITCHEN - FIFTEEN LESSONS ON LEADERSHIP - Leadership New Release

Jamie is a natural and instinctive leader. And anyone who takes on a leadership role can learn a lot from watching him in action. Part of the new two-part Jamie’s kitchen training series, Fifteen lessons on leadership demonstrates that leadership is an activity and not a position. Leaders and potential leaders will identify with Jamie’s honesty and openness.

PURCHASE - DVD $1070 PURCHASE VHS Video - $1070 - ...

Program includes: Video (25 mins) Course Leader's Guide, Self-study workbook, Customizable worksheets
Powerpoint slides and handouts, Poster of key learning points

PURCHASE WITH Jamie's Kitchen Teamwork for ONLY $1640.00


.

Video/DVD: THE GUEST - Everything You Already Know About Great Customer Service!

Features: Bank Scene, Restaurant, Retail, and more!

TRAINING POINTS:

PURCHASE - DVD $795 - PURCHASE VHS Video - $695 - RENT for one week - $350(DVD) - $250(VHS)

14 Minutes - Includes Training Leader's Guide

VHS PRICE IS ONLY $625.50 for Non-Profits and $521.25 for Schools - FREE SHIPPING ON ALL ORDERS


Video: THE FIRST MILE - NEW RELEASE with restaurant setting.

While customer service training often focuses on "going the extra mile" for the customer, this film demonstrates that it is not enough to go the extra mile if you haven't gone the "first mile" first.

PURCHASE VHS Video - $695 - RENT for one week - $250 ...


Video: DEBI'S WAY - The Best Selling Restaurant Management Training Video Featuring Debi !

Observe the successful management style of Debi Mazuek, manager of Counter Office Restaurant in Chicago. Note her wise hiring practices, with emphasis on customer service aptitudes, the behaviors she fosters that build team loyalty, and her keys to getting top performance from each member of the team. The principles presented apply not only to restaurants and other hospitality establishments but also to managers and team leaders in any enterprise.

PURCHASE VHS Video - $595 - RENT for one week - $195


....

Video: REAL WORLD SELLING -

4 Different videos: SELL MORE APPETIZERS- BEER- WINE -DESERTS SERIES

PURCHASE VHS Video Package - $99 each or $279.00 for set of four


Books : THE MANAGERS REDBOOK - TOP SELLER Available in : Full Service, Quick Service, Fast Casual, & Coffee, Bakery, Snacks Versions.

Manager's Red Book is a simple, yet powerful tool to facilitate organization, promote teamwork, ensure accountability, and improve communication within your management team.

IMANAGERS REDBOOK :

Monthly, Legal Size 2 Pages per Day $14.75 book

Monthly, Letter Size 2 Pages per Day $12.35 book

Quarterly, Legal Size 1Page per Day $34.95 book - TOP SELLER *

BAR REDBOOK :

Bound Quarterly, Legal Size 1Page per Day $29.95 book

KITCHEN REDBOOK :

Bound Quarterly, Legal Size 1Page per Day $29.95 book

DAILY INSPECTOR REDBOOK :

Bound Monthly, Legal Size 4 Pages per Day $18.90 book

I PURCHASE

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