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TRAINING TOPIC : RESTAURANT
Training Video: YOU'VE GOT CUSTOMERS ! Great for restaurant waitstaff training! (Bar too)
KEY TRAINING POINTS
-Be honest - customers just want to hear the truth. -Listen before you sell - find out what customers want first.
-Follow through on customer requests - double check -Take initiative to solve problems - offer solutions, not excuses.
-Know your product - if you don't know, find out. -Take advantage of sales opportunities - your customer will benefit.
There has been an over-emphasis on the superficial--the greeter at the door, the forced smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but all too often meaningful service is lost while superficial friendliness masks the problem. 20 20 minutes long and includes training guide.
Training Video: BOB FARRELL'S - GIVE EM' THE PICKLE - Remake of I'll Be Back. See other Pickle videos & items <CLICK HERE> ..
PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the PICKLE.
18 Minutes - Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards. ..
Video: BOB
FARRELL'S - I'll BE BACK - Original Video Also Available for only $595 DVD or VHS
Training Video: CAN'T
BE DENIED : THE IMPACT OF CUSTOMER DISCRIMINATION - New Release
Last year several large corporations were involved in lawsuits that cost them millions of dollars. These companies were sued for unfairly and illegally discriminating against customers. Too many organizations are learning the hard way that the actions (or inactions) of their employees can create tremendous liability for the organization when it comes to customer discrimination. Countless customers are lost because of bad and potentially illegal customer service practices.
The real-life vignettes featured in this video encompass the most common forms of customer discrimination and details the consequences of these negative behaviors. It will also demonstrate the impact of immediate corrective action.
PURCHASE - DVD $695 multiple discounts
on 2 or more - call us for details ! 
One Leader's Guide and One Participant Guide, which includes worksheets and a customer service assessment
Training Video: FIVE STAR TEAMWORK
10% DISCOUNT OR MORE FOR GOVENMENT, NON-PROFIT & EDUCATION
Training Video: JAMIE'S KITCHEN TEAMWORK - Teamwork New Release
Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable of running a first-class London restaurant.
Fifteen lessons on teamwork identifies the key stages of team development - forming, storming, norming and performing. It follows Jamie's young trainee chefs as they move through these stages to come together as an effective unit.
PURCHASE - DVD $1070 
PURCHASE VHS Video - $1070 - ...
Program includes:
Video (25 mins) Course Leader's Guide, Self-study workbook, Customizable
worksheets
Powerpoint slides and handouts, Poster of key learning points
PURCHASE WITH
Jamie's Kitchen Fifteen Lessons on Leadership for ONLY $1640.00
Training Video: JAMIE'S KITCHEN - FIFTEEN LESSONS ON LEADERSHIP - Leadership
New Release
Jamie is a natural and instinctive leader. And anyone who takes on a leadership role can learn a lot from watching him in action. Part of the new two-part Jamie’s kitchen training series, Fifteen lessons on leadership demonstrates that leadership is an activity and not a position. Leaders and potential leaders will identify with Jamie’s honesty and openness.
PURCHASE - DVD $1070 PURCHASE VHS Video - $1070 - ...
Program includes:
Video (25 mins) Course Leader's Guide, Self-study workbook, Customizable
worksheets
Powerpoint slides and handouts, Poster of key learning points
PURCHASE WITH Jamie's Kitchen Teamwork for ONLY $1640.00
<SEE NEW VERSION <OLDER VERSION -MOST POPULAR
Training Video : THE GUEST 2E - Everything
You Already Know About Great Customer Service! GET BOTH ON 1 DVD SAME PRICE!
Features: Bank Scene, Restaurant, Retail, and more!
What makes The Guest 2e video stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market. Includes 1 Leader's Guide, 10 Pocket Reminder Cards, 1 The Guest Dvd w/ both programs. 14 Minutes
TRAINING POINTS: Welcoming Them - Using Their Name - Taking Care of Their Needs - Thanking Them & Inviting Them Back
Training Video: THE FIRST MILE - NEW RELEASE with restaurant setting.
While customer service training often focuses on "going the extra mile" for the customer, this film demonstrates that it is not enough to go the extra mile if you haven't gone the "first mile" first.
PURCHASE DVD or VHS Video - $695 - RENT
for one week
- $250
...
Training Video: DEBI'S WAY - The Best Selling Restaurant Management
Training Video Featuring Debi !
Observe the successful management style of Debi Mazuek, manager of Counter Office Restaurant in Chicago. Note her wise hiring practices, with emphasis on customer service aptitudes, the behaviors she fosters that build team loyalty, and her keys to getting top performance from each member of the team. The principles presented apply not only to restaurants and other hospitality establishments but also to managers and team leaders in any enterprise.
PURCHASE DVD or VHS Video - $595 - RENT
for one week
- $195
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