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TRAINING TOPIC : RESTAURANT
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DVD : SERVICE THAT SELLS! - The#1 Best Selling Restaurant Training Video of all time !
Service That Sells! the DVD-For Full Service Restaurants 
PURCHASE DVD - $299
Service That Sells! This best-selling DVD has real-world selling and service strategies guaranteed to improve profitability.
This DVD uses real-world scenarios and training examples to improve customer service, increase sales and reduce turnover. It features:
(Full-service version - includes alcohol service content or Family Restaurant Versions Available)
DVD : NOW SERVICE THAT SELLS! Sequel to #1
Now That's Service That Sells! DVD #2 - The Art of Managing the Sizzle
Watch sample clips from the DVD : For Manager or For Server
Created as a second chapter to Service That Sells!, Now That's Service That Sells! is a joint effort between Pencom International and well known restaurant operator, author and speaker, T.J. Schier, and is targeted to operators competing in today's challenging economic times.
Created as a second chapter to Service That Sells!, Now That's Service That Sells! is a joint effort between Pencom International and well known restaurant operator, author and speaker, T.J. Schier, and is targeted to operators competing in today's challenging economic times.As guests become more savvy -- and competition more fierce, Now That's Service That Sells! leads restaurant managers of all types of operations to action-oriented concepts of better ways to "serve-us" instead of just delivering traditional, generic service.
PURCHASE DVD - $299PURCHASE 2 DVD SET of BOTH #1 and #2- $399 ( Get $199 off and FREE SHIPPING TOO! )
DVD: Real World Selling: Start To Finish DVD
Click here to watch a clip from the DVD!
This reality based DVD features real-life servers in real-life restaurants imparting motivational wisdom about service and sales. DVD will help full service restaurant managers
Real-world Selling: Start to Finish - Full Service Version. DVD 18 minutes. PURCHASE DVD - $249 ON SALE !!
Video or DVD: YOU'VE GOT CUSTOMERS ! Great for restaurant waitstaff training! (Bar too)
KEY TRAINING POINTS
-Be honest - customers just want to hear the truth.
-Listen before you sell - find out what customers want first.
-Follow through on customer requests - double check
-Take initiative to solve problems - offer solutions, not excuses.
-Know your product - if you don't know, find out.
-Take advantage of sales opportunities - your customer will benefit.
There has been an over-emphasis on the superficial--the greeter at the door, the forced
smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but
all too often meaningful service is lost while superficial friendliness masks the problem.
PURCHASE DVD or VHS Video - $695 - RENT for one week - $295 
... 20 20 20 minutes long and includes training guide.
Video or DVD: BOB FARRELL'S - GIVE EM' THE PICKLE - Remake of I'll Be Back. #1 VIDEO WE CARRY
PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It's walking the customer to the item they'e looking for rather than pointing or maybe it's simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That's the PICKLE.
Video: BOB FARRELL'S - I'll BE BACK - Original Video Also Available for only $595 DVD or VHS
PURCHASE - DVD $895 - PURCHASE VHS Video - $795- RENT for one week - $350(DVD) - $295(VHS) 
ORDER NOW AND GET: FREE SHIPPING AND FREE GIVE EM THE PICKLE HARDCOVER BOOK (put freebook offer on order)
18 Minutes - Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards. .. SEE OTHER PICKLE ITEMS <CLICK HERE> ..
DVD: CAN'T
BE DENIED : THE IMPACT OF CUSTOMER DISCRIMINATION - New Release
Last year several large corporations were involved in lawsuits that cost them millions of dollars. These companies were sued for unfairly and illegally discriminating against customers. Too many organizations are learning the hard way that the actions (or inactions) of their employees can create tremendous liability for the organization when it comes to customer discrimination. Countless customers are lost because of bad and potentially illegal customer service practices.
The real-life vignettes featured in this video encompass the most common forms of customer discrimination and details the consequences of these negative behaviors. It will also demonstrate the impact of immediate corrective action.
PURCHASE - DVD $695 multiple discounts
on 2 or more - call us for details !
One Leader's Guide and One Participant Guide, which includes worksheets and a customer service assessment
Video or DVD
: FIVE STAR TEAMWORK - Features Four Season Hotels
How is it that certain teams achieve extraordinary excellence, day after day, year after year and manage to stay committed to each other, their customers and their organization's mission? This new program features the remarkable team at the Four Seasons Restaurant in New York City. Long regarded as a premier destination and widely thought of as one of the best restaurants in the world, the Four Seasons team lives by a set of principles that are universal to any team, in any environment. There are no actors, no experts and nothing is contrived-just a real-life, high performing team delivering excellence day after day, year after year.
Comes with a comprehensive leader's guide and Power Point Presentation for a one-hour session and a four-hour session and one set of reproducible participant handouts on a convenient CD.
PURCHASE DVD or VHS Video - $725
each - RENT for one week - $295
Video or DVD:
JAMIE'S KITCHEN TEAMWORK - Teamwork New Release
Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable of running a first-class London restaurant.
Fifteen lessons on teamwork identifies the key stages of team development - forming, storming, norming and performing. It follows Jamie's young trainee chefs as they move through these stages to come together as an effective unit.
PURCHASE - DVD $1070 PURCHASE VHS Video - $1070 - ...
Program includes:
Video (25 mins) Course Leader's Guide, Self-study workbook, Customizable
worksheets
Powerpoint slides and handouts, Poster of key learning points
PURCHASE WITH
Jamie's Kitchen Fifteen Lessons on Leadership for ONLY $1640.00
Vide or /DVD:
JAMIE'S KITCHEN - FIFTEEN LESSONS ON LEADERSHIP - Leadership
New Release
Jamie is a natural and instinctive leader. And anyone who takes on a leadership role can learn a lot from watching him in action. Part of the new two-part Jamie’s kitchen training series, Fifteen lessons on leadership demonstrates that leadership is an activity and not a position. Leaders and potential leaders will identify with Jamie’s honesty and openness.
PURCHASE - DVD $1070 PURCHASE VHS Video - $1070 - ...
Program includes:
Video (25 mins) Course Leader's Guide, Self-study workbook, Customizable
worksheets
Powerpoint slides and handouts, Poster of key learning points
PURCHASE WITH Jamie's Kitchen Teamwork for ONLY $1640.00
<SEE NEW VERSION>
<OLD VERSION>
Video or DVD: THE GUEST - Everything
You Already Know About Great Customer Service!
Features: Bank Scene, Restaurant, Retail, and more!
TRAINING POINTS:
PURCHASE - DVD $895 BOTH VERSION- PURCHASE VHS Video - $795 - RENT for one week
- $350(DVD) - $295(VHS)
14 Minutes - Includes 1 Leader's Guide, 10 Pocket Reminder Cards, 1 The Guest
Buy with the DIFFICULT GUEST for only $1495(DVD) & $1295 (VHS) full package or $1125 basic package (VHS)
Video or DVD: THE FIRST MILE - NEW RELEASE with restaurant setting.
While customer service training often focuses on "going the extra mile" for the customer, this film demonstrates that it is not enough to go the extra mile if you haven't gone the "first mile" first.
PURCHASE DVD or VHS Video - $695 - RENT
for one week
- $250
...
Video or DVD: DEBI'S WAY - The Best Selling Restaurant Management
Training Video Featuring Debi !
Observe the successful management style of Debi Mazuek, manager of Counter Office Restaurant in Chicago. Note her wise hiring practices, with emphasis on customer service aptitudes, the behaviors she fosters that build team loyalty, and her keys to getting top performance from each member of the team. The principles presented apply not only to restaurants and other hospitality establishments but also to managers and team leaders in any enterprise.
PURCHASE DVD or VHS Video - $595 - RENT
for one week
- $195
....
Video or DVD: REAL WORLD SELLING -
4 Different videos: SELL MORE APPETIZERS- BEER- WINE -DESERTS SERIES
PURCHASE DVD or VHS Video Package - $99
each or $279.00 for set of four
Books : THE MANAGERS REDBOOK - TOP SELLER Available in : Full Service, Quick Service, Fast Casual, & Coffee, Bakery, Snacks Versions.
Manager's Red Book is a simple, yet powerful tool to facilitate organization, promote teamwork, ensure accountability, and improve communication within your management team.
IMANAGERS REDBOOK :
Monthly, Legal Size 2 Pages per Day $14.75 book
Monthly, Letter Size 2 Pages per Day $12.35 book
Quarterly, Legal Size 1Page per Day $34.95 book - TOP SELLER *
BAR REDBOOK :
Bound Quarterly, Legal Size 1Page per Day $29.95 book
KITCHEN REDBOOK :
Bound Quarterly, Legal Size 1Page per Day $29.95 book
DAILY INSPECTOR REDBOOK :
Bound Monthly, Legal Size 4 Pages per Day $18.90 book
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PURCHASE
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