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TRAINING TOPIC : QUALITY

Video OR DVD: YES LIVES IN THE LAND OF NO - NEW RELEASE

The video provides simple, how-to instruction that's both practical and entertaining. It will help participants deal with negativity faster, more effectively, and with a lot less discouragement and despair.

The "Yes Lives in the Land of No" Training Package includes:

PURCHASE DVD or VHS Video - $625 - RENT for one week - $295

Video or DVD : ABILENE PARADOX 2E - UPDATED

Travel the road to Abilene and you'll arrive at a place where deeply held, logical values fall victim to group dynamics. It's a bumpy ride culminating in meaningless outcomes and blame, but you can skip the trip if you know how to read the road signs.
This classic training program has helped thousands of organizations increase profits and productivity. This completely updated second edition offers a fresh, new look and a faster, more engaging pace.

PURCHASE - DVD $995 - PURCHASE VHS Video - $995 - RENT for one week - $275(DVD) - $275(VHS).

Video: FOCUS YOUR VISION - WITH DEWITT JONES - NEW RELEASE !

How can we find our direction, our purpose? When we combine our energy and passion with our focused visions, we give ourselves direction and power. Dewitt Jones, author of the best selling training videos Everyday Creativity and Celebrate What’s Right With The World, encourages us to develop our visions and turn them into reality.

PURCHASE DVD or VHS Video - $695 - RENT for one week - $200

PREVIEW ALSO HAS EVERYDAY CREATIVITY AND CELEBRATE WHATS RIGHT

Video: THE CUSTOMER IS ALWAYS DWIGHT VIDEO ARTS - An introduction to process management.
The video makes the point that it is the responsibility of managers to act as process 'owners', maintaining the links with all the people in the process chain.
Of course, there are less ideal ways to approach quality. Dwight uses two examples. One, where the process management approach is needlessly complicated to make his point. Dwight concludes that quality is not confined to products and services, it's the way that organizations work.

PURCHASE VHS Video - $870 RENT for one week- $250 SEE JOHN CLEESE VIDEOS

Video: COMPLAINTS & QUALITY MANAGEMENT Quality through customer service VIDEO ARTS

To demonstrate the value of addressing the causes of customer complaints to improve the quality process.
This witty program makes it painfully obvious that there is only one thing worse than a problem that leads to a dissatisfied customer and that is a problem that crops up again and again because no one has attempted to solve the underlying issue.
This is not in the way the manager of a retail operation responds by conducting a witch-hunt. She comes to realize that it is better to research the problem without apportioning blame to individuals. She also learns that it's important to let the people involved find a solution and this often means getting different departments to talk to each other.

PURCHASE VHS Video - $870 RENT for one week- $250

Video: QUALITY YOU DON'T HAVE TO BE SICK TO GET BETTER

How To Training Points:

How to define needs and expectations of the customer
How to analyze, measure, and improve work processes
How to achieve quality at the individual level

PURCHASE VHS Video - $795 RENT for one week- $195

  • Video or DVD: SACRED COWS MAKE THE BEST BURGERS - BEST SELLER

    Video training course for your business issues on: paradigm-busting strategies for developing change-ready people and organizations.

    What is a "sacred cow"? An outmoded belief, practice, policy, system or strategy that inhibits changes and prevents responsiveness to new opportunities.

    As a pioneer in sports psychology, and a best selling author, Robert Kriegel, Ph.D., applies his unique expertise to the world of business. In Sacred Cows he will teach you how to develop the change-ready mind-set that will enable you and your organization to respond quickly to the exciting changes, challenges and opportunities of modern business. 24 minutes

    PURCHASE DVD or VHS Video - $695 - RENT for one week - $295

  • Video: STUCK ON QUALITY VIDEO ARTS

    To create an atmosphere in which everyone can make decisions that will benefit the customer.

    The video
    A company's major customer arrives for a show-down meeting to announce that she will be taking her business away from the company. During the meeting she points out how empowering staff use their own discretion when making decisions enables them to provide better all-round customer satisfaction.
    Measuring performance from the customer's perspective helps reveal where quality has suffered and prevent the same mistakes from happening again. The objective is to replace the chain of command with a 'chain of confidence'.

    PURCHASE VHS Video - $870 RENT for one week- $250

    WORLD CLASS QUALITY: The Customer Will Decide

    Tom goes on location to visit midsize companies in Germany, where quality is an obsession, customers define the product, skilled workers create high value, and the commitment to global competitiveness keeps them on the leading edge. Tom then returns to the U.S. to visit an American company that is learning - and thriving - on the lessons learned. The companies profiled include Rational, Trumpf, Playmobil and Harco Companies. (72 minutes) released in 1991 Shortcut 28 Minutes

    PURCHASE VHS Video - $795 Shortcut $495 - RENT for one week - $225 (VHS).

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