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TRAINING TOPIC : HEALTHCARE AND MEDICAL
Video or DVD: ANOTHER LOOK Defining Respect in Healthcare - NEW RELEASE BEST SELLER!
Help all employees experience, first hand, the critical role respect plays in ensuring compassionate and effective healthcare! This compelling program immerses participants in a unique learning experience that explores how unconscious mindsets and hidden biases impact both patient and coworker interactions. It outlines a straight-forward protocol that can be used to help avoid or resolve situations before they negatively impact quality of care.
PURCHASE - DVD PACK $695 - 
PURCHASE VHS PACK - $695 - RENT for two weeks - $395(DVD) - $235(VHS) 
PACK INCLUDES: DVD or VHS (22 minutes), CD-ROM of Classroom Materials (Facilitator Guide; Facilitator Resources with supplemental reference information& Access to online program resources
Video or DVD : IT'S A DOG'S WORLD - Best Seller
It's a dog-eat-dog world out there. Your healthcare organization is up against a lot of competition these days. How can you collar a bigger share of the market? The answer is patient satisfaction. Simple things like friendly faces, accommodating service and smooth-running operations are what counts. Patients judge your organization based upon how they are treated, as well as on your technical expertise. The key to delivering patient-endorsed service is training.
PURCHASE - VHS or DVD $595.00 RENT for one week - $225..
Video or DVD: Patient
Confidentiality: It's Everybody's Job BEST SELLER !
Updated in accordance with HIPAA's new privacy standards and rules - .Trainer's Toolkit/video
As a healthcare worker, you see, hear and handle many pieces of confidential information every workday. This Trainer's Toolkit® portrays eight of the most common incidents of breaching patient confidentiality, and it will show you and your workers exactly what to do in situations where a patient's privacy is at risk. This comprehensive toolkit contains the best-selling 24-minute Patient Confidentiality: It's Everybody's Job - 23 minutes.
Covers parts of JCAHO RI.1,2,3,4 - Your responsibility as a healthcare worker
Patients rights and responsibilities - Guidelines for professional conduct
PURCHASE - VHS $450 or DVD $495 RENT for one week - $125..
Comes with : Video or DVD program, 20 employee handbooks, an expanded leader's guide, a laminated poster and overhead transparency masters.
Video or DVD:
COMMUNICATION
IN HEALTHCARE
Have you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings, miscommunications can have serious repercussions.
Let's face it, confused contexts, noisy rooms, or failure to ask for clarification can create peril for your patients - and frustration and lost time for your staff. CRM's new production can help your team turn frustrating communications into successful exchanges - each and every time. Combining humor and drama, this exciting, team-building video. 20 Minutes.
PURCHASE - VHS or DVD $595.00
RENT for one week - $225..
Video or DVD:
CUSTOMER SERVICE
: NATURAL AS CHILDS PLAY New Release
We all know healthcare professionals are busy –– now more than ever. But being warm, friendly and helpful doesn’t mean you can’t also get your work done. Coastal HealthTrain’s newest video program, Customer Service: Natural As Child’s Play, details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enlightening commentary on how natural customer service can be, as natural as child’s play. Length: 24 minutes
• Knowing all types of customers • Applying the “treat people how you want to be treated” method
• Using empathy instead of apathy • Employing good communication skills with an emphasis on listening
PURCHASE - VHS or DVD $495 RENT for one week - $125 DVD
OR $95 VHS..
Video or Dvd:
DEALING WITH CONFLICT HEALTHCARE VERSION
Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, the bottom line. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees - now carrying the increased responsibilities of such programs as empowerment and quality management - are more vulnerable to conflict than ever. As medical personnel are asked to become more self-directed, contribute their opinions and communicate with a greater variety of people, they need ready access to their own conflict management skills. This video gives healthcare workers true insight and the lasting strategies for working through conflicts with less dependence on superiors.
PURCHASE - VHS or DVD $595.00
RENT for one week - $225..
Video or Dvd:
DON'T LOSE YOUR PATIENTS ON THE PHONE
Help your telephone staff convey a positive image of your facility.
Patients rely on your telephone staff for speedy and accurate information. This video demonstrates the unique problems encountered by health care telephone personnel and dramatizes specific techniques for handling them.
How To Training Points
* How to properly
answer a patient's call
* How to handle on-hold calls and transfer patients smoothly
* How to handle complaints and field patient requests with courtesy
PURCHASE - VHS or DVD $495 - RENT for one week - $120..
Video or Dvd:
GENERAL HOSPITABLE - Best Seller
Through dramatic, entertaining vignettes, General Hospitable: Keeping Your Patients Satisfied (And Just Plain Keeping Them!) shows each member of your staff how easy and satisfying it can be to turn up their level of care. Comprised of seven mini-episodes, General Hospitable depicts a day-in-the-life of a patient - Gladys - beginning with her admission to the hospital and continuing right on through to her discharge. At each stage, viewers first see somewhat lackluster interactions between Gladys and health professionals followed by actively caring ones - a juxtaposition that neatly drives home what an enormous difference a shift in focus can mean to patient and staff alike. 20 Minutes
PURCHASE - VHS or DVD $595.00
RENT for one week - $225..
Video or DVD :
HOW TO CONNECT
IN HEALTHCARE (VERSION) New Release
In business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This fun and motivational film will teach employees how to naturally make a genuine connection with everyone they meet.
PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS)
Package includes : 1 video or dvd - 10 "Great!" Buttons- 1 Hardback - 10 Reminder Cards - 1 52-Page Leader's Guide
Video or DVD: HIPAA:
Privacy Compliance video
This program will help you comply with HIPAA's Privacy Rule – the first comprehensive federal protection guidelines for the privacy of health information. Your staff will learn the importance of protecting patient privacy and confidentiality under HIPAA's Privacy Rule:
• What is
Protected Health Information
• Use and disclosure of protected health information
• Consent and authorization
• Patient rights
• Administrative requirements
• Compliance
• Developing a HIPAA attitude 19 minutes
PURCHASE - VHS or DVD $395 RENT for one week - $95 ..
Video or DVD program, 10 employee handbooks, an expanded leader's guide, a laminated poster.
Video or DVD: HIPAA: Privacy In Long-Term Care video
Help your long-term care facility comply with HIPAA’s Privacy Rule – the first comprehensive federal protection guidelines for the privacy of health information. This training video will teach your staff the new guidelines for protecting resident privacy and confidentiality in long-term care under the new rule. 19 minutes
PURCHASE - VHS or DVD $295 RENT for one week - $95
Video or DVD: HIPAA: Privacy In Home Healthcare video
Help your home
health facility comply with HIPAA’s Privacy Rule – the
first comprehensive federal protection guidelines for the privacy
of health information. This training video will teach your staff
the new guidelines for protecting patient privacy and confidentiality
in home healthcare under the new rule. 19 minutes
PURCHASE - VHS Video $295 each
RENT for one week - $95 eacheach.
Video :
INVISIBLE
MAN MEETS THE MUMMY - HEALTHCARE VERSION
Learn how to unwrap healthcare employees from the red tape that has kept them from providing effective, efficient service throughout your organization in this entertaining CRM video that presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there's no place to hide from them. Not even in red tape.
PURCHASE - VHS Video $595 RENT for one week - $275..
Video: OWN IT! TAKE OWNERSHIP OF YOUR JOB
IImagine a workplace where the employees are supportive of one another!
TRAINING POINTS:
-CARING ABOUT WHAT THEY DO - BEING A TEAM PLAYER
-GOING ABOVE AND BEYOND -BEING PROUD OF WHAT YOU DO AND WHERE YOU DO IT
PURCHASE - VHS Video $495 RENT for one week - $195..
Video: SEXUAL HARASSMENT:
IS IT OR ISN'T IT II - HEALTHCARE VERSION
Sexual Harassment: Is It or Isn’t It? II for Health Care makes workers aware of all the potential areas that may lead to accusations of sexual harassment. In this discussion-centered video, viewers are invited to follow along as an employment law attorney explains eight dramatic situations that might be considered sexual harassment and the federal laws that apply to health care (including information from the 1998 U.S. Supreme Court rulings on sexual harassment in the workplace). 17 Minutes
PURCHASE - VHS or DVD $495 - RENT for one week - $120..
Video or DVD :
SEXUAL HARASSMENT
IN HEALTHCARE - NEW PERSPECTIVES New Release
The cost of sexual harassment extends beyond the monetary and takes a significant toll on your employees' morale and retention. This program drives home key training points by focusing on the perspective of the victim.
• The reasonable
person standard
• Importance of understanding other perspectives
• Avoiding "unintentional" harassment
PURCHASE - VHS or DVD* $495 RENT for one week - $95..
Video Deluxe Package : Purchase $695 - Rental $195 includes a Leader’s Guide and 10 handbooks
*DVD has Spanish & English versions on it plus expanded training options.
Video or DVD:THE
DIFFICULT GUEST- Best Seller! Sequel to The Guest
TRAINING POINTS:
Listen to your customers Apologize personally
Solve the problem Thank your guest for their business
Includes: Training Leader's Guides - Full Package includes extra role-play video.
PURCHASE - DVD $995 -PURCHASE VHS Video - $895 Fullpackage
or $795 basic package -
RENT for one week - $350(Full) or $295(Basic)
****Buy with
the GUEST for only $1395 full package or $1225 basic package (VHS)
Video: THE SECRET OF GUEST RELATIONS - Medical Setting
Excellent guest relations is a must in the increasingly competitive field of healthcare. Don’t let poor service and ineffective communication tarnish your organization’s reputation. Teach your employees the “how-tos” of superior guest relations. 23 Minutes
PURCHASE - VHS Video or DVD $495
- RENT for one week - $120..
There's more to coaching your health care employees than just giving a simple "pep talk." Without honing in on exactly what your health caregivers are saying, or coming to an organized agreement on how things should be handled, a "simple" coaching meeting could end up just as counterproductive as doing nothing at all. Instead, learn to coach in a way that ensures a positive influence on your employee's work performance, without upsetting them, or losing them over an issue handled incorrectly. 23 Minutes
PURCHASE - VHS Video Or DVD $495
- RENT for one week - $120..
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Fire Safety · Group Development · Hazard Communication
· Infection Control · Motor Vehicle Safety ·
OSHA/JCAHO Tools · Patient Safety · Stress ·
Substance Abuse
· Violence Prevention
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