Training Catalog TOPIC: Medical & Healthcare Training Dvds Videos training for hospitals nurses hippa HIPAA HIPPA HIPPA hipaa doctors training dvds videos books customer service DVD diversity medical MEDICAL HEALTHCARE healthcare training videos guest own it GUEST guest service patients

Training Video: IT'S A DOG'S WORLD - NEW VERSION OUT NOW & GET BOTH ON SAME DVDIt's a dog-eat-dog world out there. Your healthcare organization is up against a lot of competition these days. How can you collar a bigger share of the market? The answer is patient satisfaction. Simple things like friendly faces, accommodating service and smooth-running operations are what counts. Patients judge your organization based upon how they are treated, as well as on your technical expertise. The key to delivering patient-endorsed service is training.

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Training Video: PATIENT CONFIDENTIALITY : IT'S EVERYBODY'S JOB THE BEST SELLER !

Updated in accordance with HIPAA's new privacy standards and rules - .Trainer's Toolkit/video SEE HIPAA PROGRAMS

As a healthcare worker, you see, hear and handle many pieces of confidential information every workday. This Trainer's Toolkit® portrays eight of the most common incidents of breaching patient confidentiality, and it will show you and your workers exactly what to do in situations where a patient's privacy is at risk. This comprehensive toolkit contains the best-selling 24-minute Patient Confidentiality: It's Everybody's Job - 23 minutes.

Covers parts of JCAHO RI.1,2,3,4 - Your responsibility as a healthcare worker - Patients rights and responsibilities - Guidelines for professional conduct

Comes with : Video or DVD program, 10 employee handbooks, an expanded leader's guide, a laminated poster and overhead transparency masters.

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.Medication Management You Can Prevent Errors! Preventing medication errors promotes patient safety. This program will teach your staff:

Medication errors, What are they? How big is the problem? How can medication errors be prevented? Standards to use medications safely , Avoiding risky behaviors and special handling of meds at high risk & What you can do. DVD comes with English and Spanish versions, powerpoint & guides. 18 Minutes.

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Training Video: Dementia & Alzheimer's Caregiving: Through The Looking Glass (DVD)

There are five million victims of the Alzheimer's disease in the U.S. alone. This compelling program is an expertly-produced training program designed to give your staff information that can help them make a difference. It is ideal for refresher training for C.N.A.s and other caregivers who frequently interact with residents who have Alzheimer's.

Identify the three stages of Alzheimer's - Apply the person-centered approach to caregiving
Obtain guidelines for activities of daily living - Prevent instances of hitting, biting and wandering.

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Training Video:: ANOTHER LOOK Defining Respect in Healthcare - NEW RELEASE Help all employees experience, first hand, the critical role respect plays in ensuring compassionate and effective healthcare! This compelling program immerses participants in a unique learning experience that explores how unconscious mindsets and hidden biases impact both patient and coworker interactions. It outlines a straight-forward protocol that can be used to help avoid or resolve situations before they negatively impact quality of care.LICENSE WILL INCLUDES: ONLINE,DVD or VHS (22 minutes), CD-ROM of Classroom Materials (Facilitator Guide; Facilitator Resources with supplemental reference information& Access to online program resources. * small extra charge for printed materials.

PRICING: $990 for 99 Trainees & only $10 each for Additonal Employees (any format).

Training Video: COMMUNICATION IN HEALTHCAREHave you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings, miscommunications can have serious repercussions. Let's face it, confused contexts, noisy rooms, or failure to ask for clarification can create peril for your patients - and frustration and lost time for your staff. CRM's new production can help your team turn frustrating communications into successful exchanges - each and every time. Combining humor and drama, this exciting, team-building video. 20 Minutes.

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We all know healthcare professionals are busy –– now more than ever. But being warm, friendly and helpful doesn’t mean you can’t also get your work done. Coastal HealthTrain’s newest video program, Customer Service: Natural As Child’s Play, details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enlightening commentary on how natural customer service can be, as natural as child’s play. Length: 24 minutes• Knowing all types of customers • Applying the “treat people how you want to be treated” method & Using empathy instead of apathy • Employing good communication skills with an emphasis on listening DVD has Spanish & English versions on it plus expanded training options - Both versions include trainers pack.

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Training Video: DEALING WITH CONFLICT HEALTHCARE VERSIONConflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, the bottom line. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees - now carrying the increased responsibilities of such programs as empowerment and quality management - are more vulnerable to conflict than ever. As medical personnel are asked to become more self-directed, contribute their opinions and communicate with a greater variety of people, they need ready access to their own conflict management skills. This video gives healthcare workers true insight and the lasting strategies for working through conflicts with less dependence on superiors.

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Training Video: DON'T LOSE YOUR PATIENTS ON THE PHONEHelp your telephone staff convey a positive image of your facility.Patients rely on your telephone staff for speedy and accurate information. This video demonstrates the unique problems encountered by health care telephone personnel and dramatizes specific techniques for handling them.How To Training Points: How to properly answer a patient's call, How to handle on-hold calls and transfer patients smoothly & How to handle complaints and requests.

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Training Video: GENERAL HOSPITABLE - Best SellerThrough dramatic, entertaining vignettes, General Hospitable: Keeping Your Patients Satisfied (And Just Plain Keeping Them!) shows each member of your staff how easy and satisfying it can be to turn up their level of care. Comprised of seven mini-episodes, General Hospitable depicts a day-in-the-life of a patient - Gladys - beginning with her admission to the hospital and continuing right on through to her discharge. At each stage, viewers first see somewhat lackluster interactions between Gladys and health professionals followed by actively caring ones - a juxtaposition that neatly drives home what an enormous difference a shift in focus can mean to patient and staff alike. 20 Minutes

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Training Video: HOW TO CONNECT IN HEALTHCARE (VERSION) New ReleaseIn business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This fun and motivational film will teach employees how to naturally make a genuine connection with everyone they meet. Package includes : 1 video or dvd - 10 "Great!" Buttons- 1 Hardback - 10 Reminder Cards - 1 52-Page Leader's Guide.

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Training Video: INVISIBLE MAN MEETS THE MUMMY - HEALTHCARE VERSIONLearn how to unwrap healthcare employees from the red tape that has kept them from providing effective, efficient service throughout your organization in this entertaining CRM video that presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there's no place to hide from them. Not even in red tape.

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Training Video: LILA'S STORY Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. This program features a veteran healthcare worker who shows us how she has learned to treat the hospital and its visitors with the best of care.

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Training Video: OWN IT! TAKE OWNERSHIP OF YOUR JOB Imagine a workplace where the employees are supportive of one another!TRAINING POINTS:-CARING ABOUT WHAT THEY DO - BEING A TEAM PLAYER -GOING ABOVE AND BEYOND -BEING PROUD OF WHAT YOU DO AND WHERE YOU DO IT

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Training Video: SEXUAL HARASSMENT: IS IT OR ISN'T IT II - HEALTHCARE VERSION Sexual Harassment: Is It or Isn’t It? II for Health Care makes workers aware of all the potential areas that may lead to accusations of sexual harassment. In this discussion-centered video, viewers are invited to follow along as an employment law attorney explains eight dramatic situations that might be considered sexual harassment and the federal laws that apply to health care (including information from the 1998 U.S. Supreme Court rulings on sexual harassment in the workplace). 17 Minutes

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Training Video: SEXUAL HARASSMENT IN HEALTHCARE - NEW PERSPECTIVES New ReleaseThe cost of sexual harassment extends beyond the monetary and takes a significant toll on your employees' morale and retention. This program drives home key training points by focusing on the perspective of the victim.• The reasonable person standard- Importance of understanding other perspectives & Avoiding "unintentional" harassment

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There's more to coaching your health care employees than just giving a simple "pep talk." Without honing in on exactly what your health caregivers are saying, or coming to an organized agreement on how things should be handled, a "simple" coaching meeting could end up just as counterproductive as doing nothing at all. Instead, learn to coach in a way that ensures a positive influence on your employee's work performance, without upsetting them, or losing them over an issue handled incorrectly. 23 Minutes

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PLUS THESE TOPICS - CALL US FOR DETAILS !· Ambulatory Care · Behavioral Healthcare · Home Health · Emergency Preparedness · Employee Safety Orientation
· Ergonomics · Facilities/Plant Management · Fire Safety · Group Development · Hazard Communication
· Infection Control · Motor Vehicle Safety · OSHA/JCAHO Tools · Patient Safety · Stress · Substance Abuse
·Violence Prevention

training Catalog TOPIC: Medical & Healthcare Training Videos training for hospitals nurses doctors training dvds videos books customer service diversity medical MEDICAL HEALTHCARE healthcare training videos cds training hr health video training tapes human resources hospitals telephone phone s guest own DVD training train train the trainer medical medicine management safety HR Training videos