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TRAINING TOPIC : LILY TOMLIN TRAINING VIDEOS

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John Cleese Training Videos Dvd Training Videos: LILY TOMLIN'S CUSTOMER SERVICE 4 PROGRAMS Lily Tomlin SET

One Ringy Dingy: You Are the Company Lily's character Ernestine (telephone operator extrodinaire) and her unhelpful customer service ways are uncovered as she learns the five secrets of perfect telephone technique and appropriate vocal quality. Length: 18 minutes

What Customers Want Set in "Krabbie's," a restaurant of "krab-cakes," "krab salad," and "krab-apple pie," Lily's characters learn what customers expect and how to apply the five important concepts to ensure customer satisfaction. Length: 19 minutes

Dealing with Disappointed Customers Investigator Shirley Wright played by Lily, shows viewers the correct way to work with disappoint-ed customers at the fault of no one, when the customers doesn't follow directions, and when your organization is in the wrong. Length: 20 minutes

The Seven Deadly Sins of Customer Service The "piano chanteuse" Lily Tomlin casts herself into "Customer Service Purgatory" but not before she reveals the seven most sinful customer service fauxs including "I don't know" and "hurry up and wait." Length: 21 minutes

DVD TRAINING VIDEO RENTAL$895 - DVD 1 Part NOTE IN CART WHICH PART (Use Cart or Easy Order Form)
lily tomlin training dvd video$1995 - DVD SPECIAL PURCHASE 4 DVD SET (Use Cart or Easy Order Form)

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