Catalog TOPIC: John Cleese Training DVD's Videos Tapes We Carry JOHN CLEESE VIDEO Cleese videos DVDS john cleese dvd Cleese videos Cleese training videos cleese John CLEESE CLEESE john cleese videos buy cleese videos dvds books

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John Cleese Programs now available in Online or Learning Management Versions or Trade In Vhs For Dvd Versions

Aim: To enable people to organize and lead meetings that are more effective and more motivating for those who attend.

The video Meetings, Bloody Meetings is the best-selling video that defines the five disciplines that transform a gathering into a professionally run business meeting.

PURCHASE - DVD $849 SALEPURCHASE VHS Video - $799- RENT for one week - $350 each

PURCHASE THE ENTIRE 3 DVD SET (Meetings Bloody Meetings, More Bloody Meetings & Going To Meeting) !

PURCHASE - DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

Video or DVD: GOING TO A MEETING SERIES JOHN CLEESE BEST SELLER PART 3 - NEW !

Includes: Series Course Leader's Guide, Series Delegate worksheets on disk, Series Powerpoint slides
& Series Self-Study Workbook on disk

PURCHASE DVD - $1254 set or /$799 each part -PURCHASE VHS Video - $989 each - RENT for one week- $350 each

PURCHASE THE ENTIRE 3 DVD SET (Meetings Bloody Meetings, More Bloody Meetings & Going To Meeting) !

PERFORMANCE SHOW SHOWING MANAGERS HOW TO HANDLE DELICATE SITUATIONS AND COUNSELING INTERVIEWS.

PURCHASE - DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

PURCHASE -DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

The video
Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy, and Ms Flash.
In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. When the staff adopt the PERFECT technique by being polite, efficient, respectful, friendly, enthusiastic, cheerful, and tactful, they manage to change the outcome.
The simple but effective lessons are highly memorable and easy to adopt. They are put into practice at all levels across any organization that deals with customers.

PURCHASE - DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

Bosses From Hell! , Colleagues From Hell!, Communicators From Hell!, Customer service from Hell!, Customers from Hell!, Employees From Hell!, Interviewers From Hell!, Public Services from Hell!, Salespeople from Hell! & Teams from Hell!

PURCHASE DVD or VHS Video - DVD $849 SALE each SET - RENT for one week- $595 SET -....

Video or DVD: THE GRAPEVINE VIDEO ARTS OFFICE POLITICS SHOW ON RUMORS AND MERGERS ETC.

People do need to know what is going on, especially if there’s something afoot that could affect them personally. And once the rumour or gossip mill starts grinding it’s very difficult to stop - and even harder to correct any misinformation once it has gained currency.

The grapevine shows what can happen when people suspect the worst and start to make up things for themselves. One of the largest customers of a fictional company has called in the receivers; the MD has made contingency plans and is confident that new contracts will forestall the need for compulsory redundancies.

PURCHASE -DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

PERFORMANCE SHOW SHOWING MANAGERS HOW TO UNDERSTAND AND ADDRESS THE NEEDS OF THEIR STAFF.

PURCHASE - DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

This program shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled. By analyzing the wrong way to interview, it then shows how the right skills can keep staff motivated and working towards the same goals.

PURCHASE - DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down.

Video or DVD: IF LOOKS COULD KILL II (UPDATED) - The Power of Behavior VIDEO ARTS CUSTOMER SERVICE SHOW

How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this humerous detective case, careless communication had a fatal result. At the doctor's, at the shoe shop, in the post office, and at the station, a customer was driven to distraction by careless behavior. A detective must piece together a customer's movements to see how several suspects' behavior led to his demise.

PURCHASE -DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

MEETINGS AND PRESENTATIONS VIDEO HELPING TO OVERCOME THE FEAR OF MAKING PRESENTATIONS.

PURCHASE -DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each-

Video or DVD: NO COMPLAINTS? VIDEO ARTS CUSTOMER SERVICE VIDEO FEATURES ELECTRONICS STORE

No Complaints? tackles the link between customer satisfaction and quality, and provides viewers with five steps to solving the customer's problem.
Set within a retail outlet, front-line staff are facing complaints from internal and external customers. The existing solution is a complaints form, but a member of staff soon realizes that customers need to let off steam, not fill in forms. The staff learns that they must take complaints seriously and show sympathy, since it is difficult to remain angry with someone who is sympathetic.

PURCHASE -DVD $849 SALE SETPURCHASE VHS Video - $989- RENT for one week - $350 each

Video or DVD & CD-ROM: ON THE RECEIVING END VIDEO ARTS TELEPHONE TRAINING!

On the receiving end shows how customers can be kept satisfied and loyal to an organization. The video demonstrates how to listen carefully, ask relevant questions, and assess customers' needs.
It explains how a successful relationship is developed by clearly outlining the available options to customers and agreeing upon a course of action.

PURCHASE - DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

Video or DVD: PERFORMANCE MATTERS: THE IMPORTANCE OF PRAISE WITH JOHN CLEESE HOSTING - BEST SELLER !

This new program makes the point that giving praise where it's due is a management tool that's powerful, cheap and easy to use. It can bring amazing results in terms of increasing the quality and quantity of the output of the people who work for them, providing it is correctly applied.
The employee's attitude changes with renewed enthusiasm when the manager shows interest and appreciation in a job well done. Among the rules learned are that it's important to let people know why they are being praised, make sure that the effect isn't ruined by a kick-in-the-tail remark, and to pass on praise from customers or superiors.

Video or DVD: PERFORMANCE MATTERS PART 2 : THE NEED FOR CONSTRUCTIVE CRITICISM

HELP MANAGERS UNDERSTAND HOW TO USE PRAISE TO MAKE THEIR STAFF REALIZE THEIR EFFORTS ARE APPRECIATED.

PURCHASE - DVD $849 SALE each PURCHASE VHS Video - $989- RENT for one week - $350 each

It's not surprising that so many managers dread giving performance reviews. They know the importance of employee performance reviews, but this rarely makes having to do them any less painful. In fact, because they often end up being emotionally charged, they are seen more as 'excruciating' than 'crucial'. To overcome this, in Part 1 we identify six very different characters that managers can relate to: Defensive Dennis, Weepy Wendy, Silent Steve, Non-stick Nigel, Bolshy Becky and Bored Betty. Through these characters we are able to demonstrate key review techniques managers can develop. By making them less confrontational and more productive, managers will be able to fearlessly deal with all performance reviews.

PURCHASE - DVD $849 SALE each or $1195 Set of 2 PURCHASE VHS Video - $989 each or $1395 Set of 2 - RENT $350 each

This program outlines the six steps to successful report writing: focusing on the objectives, organizing points into related groups, and using the four P's (Position, Problem, Possibilities and Proposals), report authors will ensure their document forwards a constructive and compelling argument.

PURCHASE - DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

Video or DVD: STRAIGHT TALKING: THE ART OF ASSERTIVENESS JOHN CLEESE HOSTS VIDEO

Techniques of assertive behavior are shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues. Straight talking shows that the basic rule of assertive behavior is honesty and that it's usually for fear of the response that honesty is avoided. However, this fear is generally over-exaggerated. The video is highly reassuring on this point for anyone who has doubts about volunteering what they think, even when asked to do so. It also demonstrates why aggressive behavior doesn't work in the long run and why it's important to establish a negotiating position and stick to it.

PURCHASE -DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

A company's major customer arrives for a show-down meeting to announce that she will be taking her business away from the company. During the meeting she points out how empowering staff use their own discretion when making decisions enables them to provide better all-round customer satisfaction.
Measuring performance from the customer's perspective helps reveal where quality has suffered and prevent the same mistakes from happening again. The objective is to replace the chain of command with a 'chain of confidence'.

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Video or DVD: SO YOU WANT TO BE A SUCCESS AT SELLING STARRING JOHN CLEESE! 4 PART SERIES

1. THE PREPARATION 2. THE PRESENTATION 3. DIFFICULT CUSTOMERS 4. CLOSING THE SALE - Also Available in SPANISH and FRENCH

PURCHASE -DVD $849 SALEPURCHASE VHS Video - $989 EACH- RENT for one week - $350 each or $750 Set

A team briefing is a vital event in every organization; it tells people what is happening and why. Team leaders; therefore, need to know how to talk to the team in order to exercise effective leadership. After all, people's attitudes are heavily influenced by their immediate boss who needs to secure the team's understanding, co-operation and support.
Using three core lessons and a variety of locations, this program demonstrates that the lessons apply to all types of business.

Video or DVD: TEAM SPIRIT: HOW TO BE AN EFFECTIVE TEAM MEMBER VIDEO ARTS

PURCHASE - DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

Assistant manager of a marketing department is preparing to give the local business community a short seminar on professional telephone skills. Her own skills leave a lot to be desired, fortunately someone is on hand to show her the mistakes she makes, and help her overcome her shortcomings. The lessons include understanding that the call starts with a verbal handshake. Also, answer the phone within four rings and introduce yourself properly with a smile in your voice.
It shows that preparation is vital; people should have facts and figures to hand and repeat key phrases to show callers they're understood. During the call, people should ask open questions to gain information, and use the caller's name frequently to establish trust.
When closing the call they must confirm that the message is understood, and make a note of what they are required to do. Finally, the video tackles voice mail, showing that the same rules apply

PURCHASE -DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

In this engaging, amusing, and highly memorable story, an assistant manager of a marketing department is preparing to give the local business community a short seminar on professional telephone skills. Her own skills leave a lot to be desired, fortunately someone is on hand to show her the mistakes she makes, and help her overcome her shortcomings. The lessons include understanding that the call starts with a verbal handshake. Also, answer the phone within four rings and introduce yourself properly with a smile in your voice.
It shows that preparation is vital; people should have facts and figures to hand and repeat key phrases to show callers they're understood. During the call, people should ask open questions to gain information, and use the caller's name frequently to establish trust.
When closing the call they must confirm that the message is understood, and make a note of what they are required to do. Finally, the video tackles voice mail, showing that the same rules apply

PURCHASE -DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

PURCHASE - DVD $783 PURCHASE VHS Video - $783 - RENT for one week - $350 each

The video makes the point that it is the responsibility of managers to act as process 'owners', maintaining the links with all the people in the process chain.
Of course, there are less ideal ways to approach quality. Dwight uses two examples. One, where the process management approach is needlessly complicated to make his point. Dwight concludes that quality is not confined to products and services, it's the way that organizations work.

PURCHASE -DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

Turn negative attitudes into positives Giving a review - or receiving one - is a challenging experience, even when the news is good. Prevent performance appraisals from turning into disasters with The Dreaded Appraisal.

PURCHASE -DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each

Video or DVD: THE UNORGANIZED MANAGER JOHN CLEESE BEST SELLER! 3 PART SERIES.

PURCHASE - eachDVD $849 SALE PURCHASE each VHS Video - $989- RENT for one week - $350 each

Features a man and a woman sales team and she out sells him by qualifying clients.

In part 1, Valuing Your Customers, a 'Flash Harry' salesman takes every opportunity to show off his expertise. He's all action, by rushing from call to call, trying to satisfy customers' every whim. It soon descends into chaos and inevitably and he starts missing appointments.
In part 2, Valuing Yourself, 'Flash Harry' learns that by valuing himself and his time he will in turn be valued by customers as someone who can offer them specialist knowledge. He also realizes that he has to manage his sales meetings and agendas. The truth eventually dawns that being trustworthy is more important and valuable than making a one-off sale.

PURCHASE - DVD $849 SALE each PURCHASE VHS Video - $989- RENT for one week - $350 each

Video or DVD: WHO SOLD YOU THIS, THEN? II A CLASSIC VIDEO ARTS show just remade ! BEST SELLER

TEACHES EFFECTIVE AFTER SALES SERVICE AND CUSTOMER INTERACTIONS AND FEATURES AN EMPLOYEE CREATING PROBLEMS FOR SALESPEOPLE.

PURCHASE -DVD $829 SALE PURCHASE VHS Video - $989 - RENT for one week - $350 each

Video or DVD: YOU'LL SOON GET THE HANG OF IT VIDEO ARTS IMPROVE YOUR TRAINING ABILITIES

You'll Soon Get The Hang Of It is the definitive program on the techniques of one-to-one training. Hugh Laurie looks at both the theory and practice of training in a humorous and memorable fashion.

PURCHASE - DVD $849 SALE PURCHASE VHS Video - $989- RENT for one week - $350 each