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TRAINING TOPIC : HOSPITALITY INDUSTRY
Video or DVD: THE SECRET: CUSTOMER SERVICE UNCOVERED HOSPITALITY VERSION (HOTEL IN VIDEO)
This video guides the viewer through service challenges honestly and proactively. It also explores language barriers and other obstacles that can test the patience of your service personnel. Includes scenes from technical support, banks and retail.
PURCHASE - DVD $745 - 
PURCHASE VHS Video - $745 - RENT for one week - $225(DVD) - $295(VHS) 
17 Minutes - Includes: Training Leader's Guide and Self-Study Book Outstanding Customer Service .
Video or DVD
: FIVE STAR TEAMWORK - Features Four Season Hotels Staff
How is it that certain teams achieve extraordinary excellence, day after day, year after year and manage to stay committed to each other, their customers and their organization's mission? This new program features the remarkable team at the Four Seasons Restaurant in New York City. Long regarded as a premier destination and widely thought of as one of the best restaurants in the world, the Four Seasons team lives by a set of principles that are universal to any team, in any environment. There are no actors, no experts and nothing is contrived-just a real-life, high performing team delivering excellence day after day, year after year.
Comes with a comprehensive leader's guide and Power Point Presentation for a one-hour session and a four-hour session and one set of reproducible participant handouts on a convenient CD.
PURCHASE DVD or VHS Video - $725
each - RENT for one week - $295 
Video or DVD:
BOB FARRELL'S - GIVE EM' THE PICKLE - Remake of I'll Be Back. TOP SELLER !
PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the PICKLE.
Video: BOB
FARRELL'S - I'll BE BACK - Original Video Also Available for only $595 DVD or VHS
PURCHASE - DVD $895 - PURCHASE VHS Video - $795- RENT
for one week - $350(DVD) - $295(VHS)
ORDER NOW AND GET: FREE SHIPPING AND FREE GIVE EM THE PICKLE HARDCOVER BOOK (put freebook offer on order)
18 Minutes - Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards. ..
Pickle Combo Special ####: $1750.00 Purchase (DVD or VHS) (1) Give em The Pickle (1) What's Your Pickle (1) Leadership Pickles
SEE OTHER PICKLE VIDEOS AND PRODUCTS<CLICK HERE> ..
<SEE NEW VERSION>
<OLD VERSION>
Video or DVD: THE GUEST - Everything
You Already Know About Great Customer Service!
Features: Bank Scene, Restaurant, Retail, and more!
TRAINING POINTS:
PURCHASE - DVD $895 BOTH VERSIONS- PURCHASE VHS Video - $795 - RENT
for one week
- $350(DVD) - $295(VHS)
14 Minutes
- Includes 1 Leader's Guide, 10 Pocket Reminder Cards, 1 The Guest
Buy with the DIFFICULT GUEST for only $1495(DVD) & $1295 (VHS) full package or $1125 basic package (VHS)
Video/DVD:THE
DIFFICULT GUEST- Best Seller! Sequel to The Guest
TRAINING POINTS:
Listen to your customers - Apologize personally
Solve the problem- Thank your guest for their business
Includes: Training Leader's Guides - Full Package includes extra role-play video.
PURCHASE - DVD $995 -PURCHASE VHS Video - $895 Fullpackage
or $795 basic package -
RENT for one week - $350(Full) or $295(Basic)
Buy with the GUEST for only $1495(DVD) & $1295 (VHS) full package or $1125 basic package (VHS)
Video or DVD:
HOW TO CONNECT IN BUSINESS IN 90 SECONDS OR LESS
In business as well as life, the
failure to build trust and rapport can be insurmountable, while
the rewards of a good first impression are almost immeasurable.
This fun and motivational film will teach employees how to naturally
make a genuine connection with everyone they meet.
PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD)
- $295(VHS)
Order Now ! and get FREE SHIPPING AND FREE EXTRA HARDCOVER BOOK !- (put freebook offer on order)
Package includes : 1 video or dvd - 10 "Great!" Buttons- 1 Hardback - 10 Reminder Cards - 1 52-Page Leader's Guide
....
Video or DVD: INSIDE JOB - Classic Best Seller (HOTEL IN VIDEO)
Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down.
PURCHASE - DVD $799 PURCHASE VHS Video - $1099- RENT for one week - $350 each
DVD or Video: MORE THEN A GUT FEELING - Dr. Paul Green's Best Seller (SERVICE AND HOSPITALITY VERSION)
How To Training Points:
-How to plan an interview
-How to build rapport
-How to evaluate skills objectively
-How to effectively use silence while interviewing
-How to uncover past personal and work behaviors
-How to use examples of past behavior to predict future behavior
25 minute VHS or DVD, closed captioned, video
PURCHASE - DVD $945PURCHASE VHS Video $795 - RENT for one week - $295
Video or DVD: SEXUAL HARASSMENT IS IT OR ISN'T IT? II HOSPITALITY VERSION
When it comes to sexual harassment, you can?t be too sure. You can never assume that others share the same definition of sexual harassment. Nor can you afford to have your employees doubting and clueless about the issue. Do away with the grey areas, train employees on the definition of sexual harassment, create a non-threatening work environment, communicate anti-sexual-harassment policies, and stress that harassment will not be tolerated in the organization!
How-To Training Points:
PURCHASE - DVD $845 PURCHASE VHS Video - $795 - RENT for one week - $195 VHS OR $225 DVD
Video or DVD: SO HELP ME - EMPLOYEE EDITION (HOTEL IN VIDEO)
So HELP Me Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. These solutions include: working with policy to solve problems, helping customers outside your department, actively listening, treating every customer as your own, and defining customer needs.
PURCHASE DVD or VHS Video - $695 RENT for one week - $250
16 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.
Video or DVD: SO HELP ME - SUPERVISOR EDITION Focuses on Managers in video (HOTEL IN VIDEO)
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives.
So HELP Me (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turning mistakes into opportunities for growth.
PURCHASE DVD or VHS Video - $695 RENT for one week - $250
18 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.
Video or DVD: WHAT
DO YOU SAY? - POPULAR WITH YOUNGER EMPLOYEES
This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.
PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350 (DVD) - $295 (VHS)
22 Minutes - The Purchase Package includes... 1 What do you Say? video, 1 -30 Page Manager's Guide, 10 Pocket Cards 10 Employee Handbooks , 1 Card Game and 1 Customer Comment Program. Em The Pickle & The Guest Customer Service Training Videos cdroms customer Bank service management pickle BOB FARRELL I'll be back video coaching
Video or DVD: YOU'VE GOT CUSTOMERS ! Great for restaurant waitstaff training! (Bar too)
KEY TRAINING POINTS
-Be honest - customers just want to hear the truth.
-Listen before you sell - find out what customers want first.
-Follow through on customer requests - double check
-Take initiative to solve problems - offer solutions, not excuses.
-Know your product - if you don't know, find out.
-Take advantage of sales opportunities - your customer will benefit.
There has been an over-emphasis on the superficial--the greeter at the door, the forced
smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but
all too often meaningful service is lost while superficial friendliness masks the problem.
PURCHASE DVD or VHS Video - $695 - RENT for one week - $295 ... 20 20 20 minutes long and includes training guide.
SALES VIDEOScorporate business hr education Guest video banking service customer service train service bob farrell 5 values of customer service Videos the secret of Training videos Industry Videos Mangers video Difficult Guest pickle video retail training pickle video guest Difficult GUEST GIVE EM THE PICKLE VIDEO pickle pickle tape what do you say the guest video GUEST TRAINING TAPE 5 values of customer service Exceeding Expectations guest service training customers customer servicee training
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