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TRAINING TOPIC : HOSPITALITY INDUSTRY
Training Video: THE SECRET: CUSTOMER SERVICE UNCOVERED HOSPITALITY VERSION (HOTEL IN VIDEO)
This video guides the viewer through service challenges honestly and proactively. It also explores language barriers and other obstacles that can test the patience of your service personnel. Includes scenes from technical support, banks and retail.
10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-7773
Training Video: FIVE STAR TEAMWORK - Features Four Season Hotels Staff
How is it that certain teams achieve extraordinary excellence, day after day, year after year and manage to stay committed to each other, their customers and their organization's mission? This new program features the remarkable team at the Four Seasons Restaurant in New York City. Long regarded as a premier destination and widely thought of as one of the best restaurants in the world, the Four Seasons team lives by a set of principles that are universal to any team, in any environment. There are no actors, no experts and nothing is contrived-just a real-life, high performing team delivering excellence day after day, year after year.
Comes with a comprehensive leader's guide and Power Point Presentation for a one-hour session and a four-hour session and one set of reproducible participant handouts on a convenient CD.
10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-7773
Training Video: BOB FARRELL'S - GIVE EM' THE PICKLE - Remake of I'll Be Back. See other Pickle videos & items <CLICK HERE> ..
PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the PICKLE.
18 Minutes - Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards. ..
Video: BOB
FARRELL'S - I'll BE BACK - Original Video Also Available for only $595 DVD or VHS
10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-7773
<SEE NEW VERSION <OLDER VERSION -MOST POPULAR
Training Video: THE GUEST 2E - Everything
You Already Know About Great Customer Service! GET BOTH ON 1 DVD SAME PRICE!
Features: Bank Scene, Restaurant, Retail, and more!
What makes The Guest 2e video stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market. Includes 1 Leader's Guide, 10 Pocket Reminder Cards, 1 The Guest Dvd w/ both programs. 14 Minutes
TRAINING POINTS: Welcoming Them - Using Their Name - Taking Care of Their Needs - Thanking Them & Inviting Them Back
10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-7773
<SEE FULL PROGRAM <SEE SHORT CLIP
Training Video: THE DIFFICULT GUEST- Best Seller! Sequel to The Guest(above)
Guests can be difficult in three ways; The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action. The key is to recognize your guest, so you can then help them solve their problem. Let The Difficult Guest training package show you how. Includes: Training Leader's Guides & extra role-play video.
TRAINING POINTS: Listen to your customers- Apologize personally- Solve the problem- Thank the guest for their business!
10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-7773
<SEE FULL PROGRAM<SEE SHORT CLIP
Training Video: HOW TO CONNECT IN BUSINESS IN 90 SECONDS OR LESS
In business as well as life, the
failure to build trust and rapport can be insurmountable, while
the rewards of a good first impression are almost immeasurable.
This fun and motivational film will teach employees how to naturally
make a genuine connection with everyone they meet. Package includes
: 1 video or dvd - 10 "Great!" Buttons- 1 Hardback -
10 Reminder Cards - 1 52-Page Leader's Guide. How to Connect
in Healthcare in 90 seconds or less Also Available!
10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-7773
Training Video: INSIDE JOB - Classic Best Seller (HOTEL IN VIDEO)
Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down.
10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-7773
Training Video: MORE THEN A GUT FEELING - Dr. Paul Green's Best Seller (SERVICE AND HOSPITALITY VERSION)
How To Training Points:
-How to plan an interview
-How to build rapport
-How to evaluate skills objectively
-How to effectively use silence while interviewing
-How to uncover past personal and work behaviors
-How to use examples of past behavior to predict future behavior
25 minute VHS or DVD, closed captioned, video
10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-7773
Training Video: SEXUAL HARASSMENT IS IT OR ISN'T IT? II HOSPITALITY VERSION
When it comes to sexual harassment, you can?t be too sure. You can never assume that others share the same definition of sexual harassment. Nor can you afford to have your employees doubting and clueless about the issue. Do away with the grey areas, train employees on the definition of sexual harassment, create a non-threatening work environment, communicate anti-sexual-harassment policies, and stress that harassment will not be tolerated in the organization!
How-To Training Points:
10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-7773
<SEE EMPLOYEE<SEE MANAGER
Training Video: SO HELP ME - EMPLOYEE & SUPERVISOR VERSIONS
#1 So HELP Me Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. These solutions include: working with policy to solve problems, helping customers outside your department, actively listening, treating every customer as your own, and defining customer needs. 16 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.
#2 So HELP Me (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turningmistakes into opportunities for growth. 18 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.
10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-7773
Training Video: WHAT
DO YOU SAY? - POPULAR WITH YOUNGER EMPLOYEES
This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately. 22 Minutes - The Purchase Package includes... 1 What do you Say? video, 1 -30 Page Manager's Guide, 10 Pocket Cards 10 Employee Handbooks , 1 Card Game and 1 Customer Comment Program. Em T
he P
$895 - DVD PURCHASE
10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-777kle & The Guest Customer Service Training Videos cdroms custoer Bank
Training Video: YOU'VE GOT CUSTOMERS ! Great for restaurant waitstaff training! (Bar too)
KEY TRAINING POINTS
-Be honest - customers just want to hear the truth.
-Listen before you sell - find out what customers want first.
-Follow through on customer requests - double check
-Take initiative to solve problems - offer solutions, not excuses.
-Know your product - if you don't know, find out.
-Take advantage of sales opportunities - your customer will benefit.
There has been an over-emphasis on the superficial--the greeter at the door, the forced
smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but
all too often meaningful service is lost while superficial friendliness masks the problem.
10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-777kle & The Guest Cus
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