Any Topic Any Time! tm The Best In Workplace Training Videos - DVDs - Books

 

CALL US FOR GOVERNMENT, EDUCATION & NON-PROFIT DISCOUNTS Toll-Free 1-888-621-7773

TRAINING TOPIC : HOSPITALITY INDUSTRY

The Secret of Hospitality Training Video Dvd

training dvdsTraining Video: THE SECRET: CUSTOMER SERVICE UNCOVERED HOSPITALITY VERSION (HOTEL IN VIDEO)

This video guides the viewer through service challenges honestly and proactively. It also explores language barriers and other obstacles that can test the patience of your service personnel. Includes scenes from technical support, banks and retail.

$745 - DVD PURCHASE

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


training dvdsTraining Video: FIVE STAR TEAMWORK - Features Four Season Hotels Staff

How is it that certain teams achieve extraordinary excellence, day after day, year after year and manage to stay committed to each other, their customers and their organization's mission? This new program features the remarkable team at the Four Seasons Restaurant in New York City. Long regarded as a premier destination and widely thought of as one of the best restaurants in the world, the Four Seasons team lives by a set of principles that are universal to any team, in any environment. There are no actors, no experts and nothing is contrived-just a real-life, high performing team delivering excellence day after day, year after year.

Comes with a comprehensive leader's guide and Power Point Presentation for a one-hour session and a four-hour session and one set of reproducible participant handouts on a convenient CD.

$725 - DVD PURCHASE

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


training dvdsTraining Video: BOB FARRELL'S - GIVE EM' THE PICKLE - Remake of I'll Be Back. See other Pickle videos & items <CLICK HERE> ..

PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the PICKLE.

18 Minutes - Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards. ..

Video: BOB FARRELL'S - I'll BE BACK - Original Video Also Available for only $595 DVD or VHS

$895 - DVD PURCHASE PICKLE

DVD TRAINING VIDEO RENTAL$350 - DVD 7 DAY RENTAL
DVD TRAINING VIDEO RENTAL$2416.50 - DVD COMBO SPECIAL Give Em The Pickle, What's Your Pickle? & Leadership Pickles DVD'S

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


<SEE NEW VERSION <OLDER VERSION -MOST POPULAR

training dvdsTraining Video: THE GUEST 2E - Everything You Already Know About Great Customer Service! GET BOTH ON 1 DVD SAME PRICE!

Features: Bank Scene, Restaurant, Retail, and more!

What makes The Guest 2e video stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market. Includes 1 Leader's Guide, 10 Pocket Reminder Cards, 1 The Guest Dvd w/ both programs. 14 Minutes

TRAINING POINTS: Welcoming Them - Using Their Name - Taking Care of Their Needs - Thanking Them & Inviting Them Back

$895 - DVD PURCHASE PICKLE

DVD TRAINING VIDEO RENTAL$350 - DVD 7 DAY RENTAL
DVD TRAINING VIDEO RENTAL$1595.00 - DVD COMBO SPECIAL Guest 2E and Difficult Guest DVD's

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


difficultguestvideodvd<SEE FULL PROGRAM <SEE SHORT CLIP

training dvdsTraining Video: THE DIFFICULT GUEST- Best Seller! Sequel to The Guest(above)

Guests can be difficult in three ways; The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action. The key is to recognize your guest, so you can then help them solve their problem. Let The Difficult Guest training package show you how. Includes: Training Leader's Guides & extra role-play video.

TRAINING POINTS: Listen to your customers- Apologize personally- Solve the problem- Thank the guest for their business!

$895 - DVD PURCHASE PICKLE

DVD TRAINING VIDEO RENTAL$350 - DVD 7 DAY RENTAL
DVD TRAINING VIDEO RENTAL$1595.00 - DVD COMBO SPECIAL Guest 2E and Difficult Guest DVD's

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


difficultguestvideodvd<SEE FULL PROGRAM<SEE SHORT CLIP

training dvdsTraining Video: HOW TO CONNECT IN BUSINESS IN 90 SECONDS OR LESS

In business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable.
This fun and motivational film will teach employees how to naturally make a genuine connection with everyone they meet.
Package includes : 1 video or dvd - 10 "Great!" Buttons- 1 Hardback - 10 Reminder Cards - 1 52-Page Leader's Guide. How to Connect in Healthcare in 90 seconds or less Also Available!

$895 - DVD PURCHASE

DVD TRAINING VIDEO RENTAL$350 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


training dvdsTraining Video: INSIDE JOB - Classic Best Seller (HOTEL IN VIDEO)

Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down.

$799 - DVD PURCHASE

DVD TRAINING VIDEO RENTAL$350 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


more then gut feeling hospitality video dvd

training dvdsTraining Video: MORE THEN A GUT FEELING - Dr. Paul Green's Best Seller (SERVICE AND HOSPITALITY VERSION)

-How to plan an interview -How to build rapport -How to evaluate skills objectively -How to effectively use silence while interviewing -

How to uncover past personal and work behaviors -How to use examples of past behavior to predict future behavior

25 minute VHS or DVD, closed captioned, video

$945 - DVD PURCHASE

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


more then gut feeling hospitality video dvd

training dvdsTraining Video: SEXUAL HARASSMENT IS IT OR ISN'T IT? II HOSPITALITY VERSION

When it comes to sexual harassment, you can?t be too sure. You can never assume that others share the same definition of sexual harassment. Nor can you afford to have your employees doubting and clueless about the issue. Do away with the grey areas, train employees on the definition of sexual harassment, create a non-threatening work environment, communicate anti-sexual-harassment policies, and stress that harassment will not be tolerated in the organization!

How-To Training Points:

$845 - DVD PURCHASE

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


<SEE EMPLOYEEEMPLOYEE TRAINING CUSTOMER SERVICE<SEE MANAGER

training dvdsTraining Video: SO HELP ME - EMPLOYEE & SUPERVISOR VERSIONS

#1 So HELP Me Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. These solutions include: working with policy to solve problems, helping customers outside your department, actively listening, treating every customer as your own, and defining customer needs. 16 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.

#2 So HELP Me (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turningmistakes into opportunities for growth. 18 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.

$695 - DVD PURCHASE - Employee Version

$695 - DVD PURCHASE - Management Version

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL Each Version

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


training dvdsTraining Video: WHAT DO YOU SAY? - POPULAR WITH YOUNGER EMPLOYEES

This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately. 22 Minutes - The Purchase Package includes... 1 What do you Say? video, 1 -30 Page Manager's Guide, 10 Pocket Cards 10 Employee Handbooks , 1 Card Game and 1 Customer Comment Program. Em T

What Do You Say Training Video Dvd$895 - DVD PURCHASE
DVD TRAINING VIDEO RENTAL$350 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-777kle & The Guest Customer Service Training Videos cdroms custoer Bank


training dvdsTraining Video: YOU'VE GOT CUSTOMERS ! Great for restaurant waitstaff training! (Bar too)

KEY TRAINING POINTS

-Be honest - customers just want to hear the truth. -Listen before you sell - find out what customers want first.
-Follow through on customer requests - double check -Take initiative to solve problems - offer solutions, not excuses.
-Know your product - if you don't know, find out. -Take advantage of sales opportunities - your customer will benefit.

There has been an over-emphasis on the superficial--the greeter at the door, the forced smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but all too often meaningful service is lost while superficial friendliness masks the problem.

You've Got Customers Training Video$695 - DVD PURCHASE
DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-777kle & The Guest Cus


SEE OUR

RETAIL VIDEOS

SALES VIDEOScorporate business hr education Guest video banking service customer service train service bob farrell 5 values of customer service Videos the secret of Training videos Industry Videos Mangers video Difficult Guest pickle video retail training pickle video guest Difficult GUEST GIVE EM THE PICKLE VIDEO pickle pickle tape what do you say the guest video GUEST TRAINING TAPE 5 values of customer service Exceeding Expectations guest service training customers customer servicee training

-BACK TO CATALOG-

 Order Free Catalog  Online Catalog

Search
New Releases  Top Ten E-mail

give em the pickle give em the pickle give em the pickle give em the pickle give em the pickle give em the pickle give em the pickle give em the pickle