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TRAINING TOPIC : GOVERNMENT
Training Video: A CLEAR PICTURE HARASSMENT IN THE PUBLIC SECTOR - Best Seller
Harassment can cost your organization in legal fees, damaged employee morale and decreased productivity. Effective anti-harassment training is one of the best ways to combat against this negative behavior. A Clear Picture covers the different types of harassment, intention vs. perception, humor in the workplace and more. This program will give your employees a clear picture when it comes to their role in preventing and reporting harassment.
PURCHASE DVD or VHS Video - $845 - RENT for one week
- $295
10% DISCOUNT OR MORE! FOR GOVT- DETAILS 1-888-621-7773
Training Video: OTHERSIDE OF THE WINDOW - BEST SELLER
Spend the day with a hapless customer as he experiences life on the "other side of the window." You'll discover, as he does, that seeking help from public sector customer service representatives is often no picnic. And what makes it worse, and ultimately more poignant for him, is that he IS a government worker!
This important video illustrates how bureaucratic systems and procedures, however necessary to workflow, can get in the way of providing the level of service - and respect - the public requires. It's a valuable journey into attitudes and assumptions, a realistic look at the day-to-day public sector workplace that is full of customers anxious about the help they need and well-meaning CSRs hampered by inflexible rules.
PURCHASE DVD or VHS Video - $695 RENT for one week - $275
10% DISCOUNT OR MORE! FOR GOVT- DETAILS 1-888-621-7773
Training Video: BETWEEN
YOU AND ME: SOLVING CONFLICT GOVERNMENT VERSION
Help employees solve conflict before it affects performance.
Training Points: Understand both sides' points of view, Vent and neutralize emotions & Listen without being argumentative or judgmental.
23 Minutes ! Includes: Training Leader's Guide and Self-Study Book Managing Workplace Conflict
PURCHASE DVD or VHS Video - $695 - RENT
for one week
- $295
10% DISCOUNT OR MORE! FOR GOVT- DETAILS 1-888-621-7773
Training Video: : BUT
I DON'T HAVE CUSTOMERS GOVERNMENT VERSION
21 Minutes *VERSION FOR PUBLIC SECTOR EMPLOYEES ON INTERNAL CUSTOMER SERVICE!
Includes: DVD, Training Leader's Guide and Self-Study Book Outstanding Customer Service
PURCHASE DVD or VHS Video - $845 - RENT
for one week
- $295
10% DISCOUNT OR MORE! FOR GOVT- DETAILS 1-888-621-7773
Training Video: QUALITY
SERVICE IN THE PUBLIC SECTOR
24 Minutes *HELPS PUBLIC SECTOR EMPLOYEES BECOME REAL CIVIL SERVANTS! Includes: DVD, Training Leader's Guide.
PURCHASE DVD or VHS Video - $745 - RENT
for one week
- $295
10% DISCOUNT OR MORE! FOR GOVT- DETAILS 1-888-621-7773
Training Video: FLIGHT OF THE BUFFALO
Now managers in your organization can benefit from the same principles found in the Warner Books best-seller, Flight of the Buffalo, with this 30 minute video/training package. Authors and management consultants James A. Belasco and Ralph C. Stayer help America's top businesses and governmental agencies achieve unprecedented success by challenging traditional management practices. Includes: DVD, Training Leader's Guide.
PURCHASE DVD or VHS Video - $695 - RENT
for one week - $22510% DISCOUNT OR MORE! FOR GOVT- DETAILS 1-888-621-7773
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