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TRAINING TOPIC : GOVERNMENT
Video OR DVD: OTHERSIDE OF THE WINDOW - BEST SELLER
Spend the day with a hapless customer as he experiences life on the "other side of the window." You'll discover, as he does, that seeking help from public sector customer service representatives is often no picnic. And what makes it worse, and ultimately more poignant for him, is that he IS a government worker!
This important video illustrates how bureaucratic systems and procedures, however necessary to workflow, can get in the way of providing the level of service - and respect - the public requires. It's a valuable journey into attitudes and assumptions, a realistic look at the day-to-day public sector workplace that is full of customers anxious about the help they need and well-meaning CSRs hampered by inflexible rules.
PURCHASE DVD or VHS Video - $695 RENT for one week - $275 
Video or DVD: BETWEEN
YOU AND ME: SOLVING CONFLICT
23 Minutes *VERSION FOR PUBLIC SECTOR EMPLOYEES!
PURCHASE DVD or VHS Video - $695 - RENT
for one week
- $165
Includes: Training
Leader's Guide and Self-Study Book Managing Workplace Conflict
Video or DVD: BUT
I DON'T HAVE CUSTOMERS
21 Minutes *VERSION FOR PUBLIC SECTOR EMPLOYEES ON INTERNAL CUSTOMER SERVICE!
PURCHASE DVD or VHS Video - $695 - RENT
for one week
- $165
Includes: Training
Leader's Guide and Self-Study Book Outstanding Customer Service
Video or DVD: QUALITY
SERVICE IN THE PUBLIC SECTOR
24 Minutes *HELPS PUBLIC SECTOR EMPLOYEES BECOME REAL CIVIL SERVANTS!
PURCHASE DVD or VHS Video - $650 - RENT
for one week
- $150
Video or DVD: FLIGHT OF THE BUFFALO
Now managers in your organization can benefit from the same principles found in the Warner Books best-seller, Flight of the Buffalo, with this 30 minute video/training package. Authors and management consultants James A. Belasco and Ralph C. Stayer help America's top businesses and governmental agencies achieve unprecedented success by challenging traditional management practices.
PURCHASE DVD or VHS Video - $695 - RENT
for one week - $225
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