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TRAINING TOPIC : GOVERNMENT

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zander training video dvdTraining Video: The Right Words at the Right Time Best Seller &2012 NEW RELEASE !

Produced specifically for front-line public employees, this practical training demonstrates how to turn a citizen/customer's frustration or complaint into understanding. In the heat of the moment, this program will empower your staff with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to exploring with permission phrases and presenting options, employees will learn how to match the signals they send to the words they say. A wide variety of realistic public sector scenes, demonstrate the use of The Right Words at the Right Time, to over-come almost any service recovery challenge.

SITUATIONS COVERED: A caller threatens a lawsuit, A citizen claims race is a factor in his application denial, A business owner is upset that her permit is denied, A veteran is offended by a scheduling delay, A citizen claims he was next in a service line, A customer makes unwanted advances with a personal gift & An applicant won't end her cell phone conversation.

Package includes:Right Words at the Right Time GOVERNMENT version DVD, Reproducible Leader's Guide on CD, PowerPoint on CD,10 Pocket Reminder Cards. 14.2 minutes long.

government training videos agency schools hr DVD DVD PURCHASE FOR GOVERNMENT - Limited Time Price Deal

$895 - DVD PURCHASE

DVD TRAINING VIDEO RENTAL$350 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


harassment training for government employeesgovernment training dvds

zander training video dvdTraining Video: A CLEAR PICTURE HARASSMENT IN THE PUBLIC SECTOR - Best Seller & NEW RELEASE !

Harassment can cost your organization in legal fees, damaged employee morale and decreased productivity. Effective anti-harassment training is one of the best ways to combat against this negative behavior. A Clear Picture covers the different types of harassment, intention vs. perception, humor in the workplace and more. This program will give your employees a clear picture when it comes to their role in preventing and reporting harassment.

$845 - DVD PURCHASE

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


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zander training video dvdTraining Video: OTHERSIDE OF THE WINDOW - BEST SELLER

Spend the day with a hapless customer as he experiences life on the "other side of the window." You'll discover, as he does, that seeking help from public sector customer service representatives is often no picnic. And what makes it worse, and ultimately more poignant for him, is that he IS a government worker!

This important video illustrates how bureaucratic systems and procedures, however necessary to workflow, can get in the way of providing the level of service - and respect - the public requires. It's a valuable journey into attitudes and assumptions, a realistic look at the day-to-day public sector workplace that is full of customers anxious about the help they need and well-meaning CSRs hampered by inflexible rules.

$695 - DVD PURCHASE

DVD TRAINING VIDEO RENTAL$275 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


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zander training video dvdTraining Video: BETWEEN YOU AND ME: SOLVING CONFLICT GOVERNMENT VERSION

Help employees solve conflict before it affects performance.

Training Points: Understand both sides' points of view, Vent and neutralize emotions & Listen without being argumentative or judgmental.

23 Minutes ! Includes: Training Leader's Guide and Self-Study Book Managing Workplace Conflict

$695 - DVD PURCHASE

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


GOVERNMENT TRAININGgovernment training videos

zander training video dvdTraining Video: : BUT I DON'T HAVE CUSTOMERS GOVERNMENT VERSION

21 Minutes *VERSION FOR PUBLIC SECTOR EMPLOYEES ON INTERNAL CUSTOMER SERVICE!

Includes: DVD, Training Leader's Guide and Self-Study Book Outstanding Customer Service

government training video$595 - DVD PURCHASE

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


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zander training video dvdTraining Video: QUALITY SERVICE IN THE PUBLIC SECTOR

24 Minutes *HELPS PUBLIC SECTOR EMPLOYEES BECOME REAL CIVIL SERVANTS! Includes: DVD, Training Leader's Guide.

Classic Edition: 26 Minutes AND 21st Century Edition 18 Minutes

$395 - DVD PURCHASE

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


SACRED COWS MAKE THE BEST BURGERS sacred cows make the best burgers video dvd hr

training dvdsTraining Video: SACRED COWS MAKE THE BEST BURGERS

Video training course for your business issues on: paradigm-busting strategies for developing change-ready people and organizations. What is a "sacred cow"? An outmoded belief, practice, policy, system or strategy that inhibits changes and prevents responsiveness to new opportunities.

As a pioneer in sports psychology, and a best selling author, Robert Kriegel, Ph.D., applies his unique expertise to the world of business. In Sacred Cows he will teach you how to develop the change-ready mind-set that will enable you and your organization to respond quickly to the exciting changes, challenges and opportunities of modern business. 24 minutes

Sacrew Cows Make The Best Burgers Training Video Dvd$695 - DVD PURCHASE

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL

online training videos10% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


zander training video dvdTraining Video: FLIGHT OF THE BUFFALOmixingfourgenerationsintheworkplace

Now managers in your organization can benefit from the same principles found in the Warner Books best-seller, Flight of the Buffalo, with this 30 minute video/training package. Authors and management consultants James A. Belasco and Ralph C. Stayer help America's top businesses and governmental agencies achieve unprecedented success by challenging traditional management practices. Includes: DVD, Training Leader's Guide.

Classic Edition: 26 Minutes AND 21st Century Edition 18 Minutes

FLIGHT OF THE BUFFALO VIDEO DVD$595 - DVD PURCHASE

$595 - DVD PURCHASE FOR GOVERNMENT

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL

online training videos20% DISCOUNT OR MORE! FOR GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


And more ! MOST OF OUR VIDEOS HAVE GOVT VERSIONS AND :

CALL US FOR GOVERNMENT, EDUCATION & NON-PROFIT DISCOUNTS Toll-Free 1-888-621-7773

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