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TRAINING TOPIC : CUSTOMER SERVICE

customer service gone viral training video dvdCustomer service new releases videos dvds

John Cleese Training Videos Dvd Training Video: CUSTOMER SERVICE GONE VIRAL - 2013 NEW RELEASE

It used to be that when someone received bad service, they would tell a few friends...now, they tell the world. You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented on the internet. Without question, customers are making their buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it.

CUSTOMER SERVICE GONE VIRAL INTERNET VIDEO$795 - DVD PURCHASE (Use Cart or Easy Order Form)

CUSTOMER SERVICE GONE VIRAL INTERNET VIDEO$395 - DVD 7 DAY RENTAL(Use Cart or Easy Order Form)

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TRAINING VIDEO WERE IN THE BANDdifficultguestvideodvd<SEE PROGRAM

customer service programsTraining Video: WE'RE IN THE BAND - 2011 NEW RELEASE ON CUSTOMER SERVICE AND TEAMWORK

THE PAPERBOYS, a popular Northwest folk rock band, have a clear vision for building their fan base and achieving success. Their process of turning customers into cheering fans applies to any enterprise that relies on teamwork and customer service to succeed.

Includes: WE'RE IN THE BAND 10 min. DVD, Leader's Guide with follow-up discussion questions on CDRom, Customizable PowerPoint presentation, 10 Pocket Reminder Cards, 1 ALL ACCESS PASS with custom lanyard, BONUS MUSIC VIDEOS from THE PAPERBOYS.

HOW TO GET A STANDING OVATION

$895 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$350 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)

online training videos10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


customer service training dvdsTraining Video: BOB FARRELL'S - GIVE EM' THE PICKLE - Remake of I'll Be Back. See other Pickle videos & items <CLICK HERE> ..

PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the PICKLE.

18 Minutes - Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards. ..

Video: BOB FARRELL'S - I'll BE BACK - Original Video Also Available for only $595 DVD or VHS

$895 - DVD PURCHASE PICKLE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$350 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)
DVD TRAINING VIDEO RENTAL$2416.50 - DVD COMBO SPECIAL Give Em The Pickle, What's Your Pickle? & Leadership Pickles DVD'S (Use Cart or Easy Order Form)

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Customer Service Dvd VideoTraining Video: THE GUEST 2E - Everything You Already Know About Great Customer Service! GET BOTH ON 1 DVD SAME PRICE!

Features: Bank Scene, Restaurant, Retail, and more!

What makes The Guest 2e video stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market. Includes 1 Leader's Guide, 10 Pocket Reminder Cards, 1 The Guest Dvd w/ both programs. 14 Minutes

TRAINING POINTS: Welcoming Them - Using Their Name - Taking Care of Their Needs - Thanking Them & Inviting Them Back

$895 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$350 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)
DVD TRAINING VIDEO RENTAL$1595.00 - DVD COMBO SPECIAL Guest 2E and Difficult Guest DVD's (Use Cart or Easy Order Form)

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Customer Service difficultguestvideodvd<SEE FULL PROGRAM <SEE SHORT CLIP

customers Training Video: THE DIFFICULT GUEST- Best Seller! Sequel to The Guest(above)

Guests can be difficult in three ways; The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action. The key is to recognize your guest, so you can then help them solve their problem. Let The Difficult Guest training package show you how. Includes: Training Leader's Guides & extra role-play video.

TRAINING POINTS: Listen to your customers- Apologize personally- Solve the problem- Thank the guest for their business!

$895 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$350 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)
DVD TRAINING VIDEO RENTAL$1595.00 - DVD COMBO SPECIAL Guest/Difficult Guest DVD's (Use Cart or Easy Order Form)

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customer service programsTraining Video: HOW TO CONNECT IN BUSINESS IN 90 SECONDS OR LESS

In business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable.
This fun and motivational film will teach employees how to naturally make a genuine connection with everyone they meet.
Package includes : 1 video or dvd - 10 "Great!" Buttons- 1 Hardback - 10 Reminder Cards - 1 52-Page Leader's Guide. How to Connect in Healthcare in 90 seconds or less Also Available!

$895 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$350 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)

online training videos10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


customer service videos DVDSCustomer service new releases videos dvds

guest service trainingTraining Video: 5 VALUES OF GREAT CUSTOMER SERVICE

Diversity Style Customer Service Video that features: Bank Scene, Restaurant, Retail, and more!

$525 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)

online training videos10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


improve customer serviceINCREDBILE CUSTOMER SERVICE

customer service tapesTraining Video: JUST INCREDIBLE NEW EDITION - CUSTOMER SERVICE

Customer service training is obviously not new, but smart companies are always looking for refreshing new approaches that reinforce service techniques and inspire commitment among front-line personnel. In this innovative program, humor, drama and irony all demonstrate how customer service really does make a difference.

Includes: Training Leader's Guide and Self-Study Book Outstanding Customer Service

$695 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)

online training videos10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


remember me training video dvd

training on customer serviceTraining Video: REMEMBER ME 3rd Edition - BEST SELLER

If you could purchase just one customer service training video, this would be it. Remember Me immediately hit the best-seller list and has remained there to this day! It's a 10-minute gem that's easily adaptable to current training programs. It's also an ideal training tool around which an entire training program can be developed. Either way you'll have unforgettable customer service training at your disposal.

* Customers can forgive mistakes but not bad attitudes
* Poorly treated customers spread the word
* Customers will take their business elsewhere without a second thought
* Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line

$795 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$275 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)

online training videos10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


remember me training video dvd

Guest videoTraining Video: THE SECRET: CUSTOMER SERVICE UNCOVERED Comes in Hospitality Version

This video guides the viewer through service challenges honestly and proactively. It also explores language barriers and other obstacles that can test the patience of your service personnel. Includes scenes from technical support, banks and retail. Includes: Training Leader's Guide and Self-Study Book Outstanding Customer Service.. 17 Minutes

$595 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)

online training videos10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


INCREDBILE CUSTOMER SERVICE

the guest dvdTraining Video: SMILE - The singing bus driver video !

Join Reggie on the #27 and watch as he transforms a dreary bus ride into an experience his customers look forward to. It’s a ride you'll never forget! SMILE! breaks new ground with its inside-out model. As Reggie says, “There are days I don't feel like smiling or putting up the smile sign, but I have to make a choice about where I want to be with my attitude.” Living inside-out is about making choices. Your people will learn how a positive attitude can be the primary factor in every customer service interaction— for the sake of the customer AND, most importantly, for their own quality of life.

$595 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$250 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)

online training videos10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


<SEE EMPLOYEEEMPLOYEE TRAINING CUSTOMER SERVICE<SEE MANAGER

fish training videoTraining Video: SO HELP ME - EMPLOYEE & SUPERVISOR VERSIONS

#1 So HELP Me Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. These solutions include: working with policy to solve problems, helping customers outside your department, actively listening, treating every customer as your own, and defining customer needs. 16 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.

#2 So HELP Me (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turningmistakes into opportunities for growth. 18 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.

$695 - DVD PURCHASE - Employee Version (Use Cart or Easy Order Form)

$695 - DVD PURCHASE - Management Version (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL Each Version (Use Cart or Easy Order Form)

online training videos10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


training dvdTraining Video: WHAT DO YOU SAY? - POPULAR WITH YOUNGER EMPLOYEES

This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately. 22 Minutes - The Purchase Package includes... 1 What do you Say? video, 1 -30 Page Manager's Guide, 10 Pocket Cards 10 Employee Handbooks , 1 Card Game and 1 Customer Comment Program. Em T

he P

$895 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$350 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)

online training videos10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


difficultguestvideodvd

Training VideosTraining Video: BUT I DON'T HAVE CUSTOMERS - INTERNAL CUSTOMER SERVICE VIDEO

Internal customers are often ignored or taken for granted, an attitude that compromises the productive flow of work through your company. This video program will teach your employees to respect internal customers as if they were paying clients.Includes: Training Leader's Guide & Self-Study Book. 21 Minutes

$595 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)

online training videos10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


difficultguestvideodvd

hotel trainingTraining Video: EXCEEDING EXPECTATIONS - WITH HARRY ANDERSON from NIGHTCOURT - FUNNY

Learning Objectives: Create a relationship—not just a sale , Really listen to the customer to find his/her needs - Respond quickly
Avoid “I don’t know”, Truly exceed expectations & Create true customer loyalty

$595 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)

online training videos10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


service training Training Video: SERVICE FIRST VIDEO LIBRARY - 12 VIDEOS - FREE SHIPPING !

Service First, the customer service video library, a powerful video-based training system based on group interaction, that makes it easy to train any number of employees - with no limits-, with immediate results, and NO additional cost to educate new staff in the future. It is so easy that you won't have to invest in experienced facilitators or devote a lot of time. There are 12 videos, of 15 minutes each.

service first training video library$1197 - DVD PURCHASE (Use Cart or Easy Order Form)


WAYMISHTRAININGVIDEODVDdifficultguestvideodvd<<Flash Preview

crm learning Training Video: WAYMISH - NEW CUSTOMER SERVICE TRAINING PACKAGE

How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? It may be more than you think! And these days you can't afford to lose even one good customer. Let this unforgettable program teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again. Includes: DVD or VHS of WAYMISH, DVD or VHS of WAYMISH: The Supervisor Show and The WAYMISH Factor Meeting Opener, printed Leader's Guide for WAYMISH with reproducible participant worksheets, CD-ROM with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets, CD-ROM with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader's Guide and participant worksheets, 10 WAYMISH-Buster Employee Handbooks, 10 Reminder Cards & 1 copy of the book WAYMISH by Ray Considine and Ted Cohn

$895 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$295 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)

online training videos

10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-7773


training dvdsTraining Video: YOU'VE GOT TO BE KIDDING ME ! 2004 New Release

You've Gotta Be Kidding Me! was born out of two experienced entrepreneur's frustration with poor customer service. Or "customer no-service" as it is often called! - Before we called in our great cast of characters and Emmy Award winner John Burke, we spent hours studying the common denominators of great service people and companies. You've Gotta Be Kidding Me! features the nine time-tested rules of great customer service. Follow them and you, and your business, will succeed. Ignore them at your peril.

$695 - DVD PURCHASE (Use Cart or Easy Order Form)

DVD TRAINING VIDEO RENTAL$250 - DVD 7 DAY RENTAL (Use Cart or Easy Order Form)

online training videos10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773


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