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TRAINING TOPIC : CUSTOMER SERVICE >>>>>>
<SEE PROGRAM
Training Video: WE'RE IN THE BAND - 2011 NEW RELEASE ON CUSTOMER SERVICE AND TEAMWORK
THE PAPERBOYS, a popular Northwest folk rock band, have a clear vision for building their fan base and achieving success. Their process of turning customers into cheering fans applies to any enterprise that relies on teamwork and customer service to succeed.
Includes: WE'RE IN THE BAND 10 min. DVD, Leader's Guide with follow-up discussion questions on CDRom, Customizable PowerPoint presentation, 10 Pocket Reminder Cards, 1 ALL ACCESS PASS with custom lanyard, BONUS MUSIC VIDEOS from THE PAPERBOYS.
HOW TO GET A STANDING OVATION
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
Training Video:
BOB FARRELL'S - GIVE EM' THE PICKLE - Remake of I'll Be Back. See other Pickle videos & items <CLICK HERE> ..
PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the PICKLE.
18 Minutes - Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards. ..
Video: BOB
FARRELL'S - I'll BE BACK - Original Video Also Available for only $595 DVD or VHS
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
<NEW VERSION <OLDER
Training Video: THE GUEST 2E - Everything
You Already Know About Great Customer Service! GET BOTH ON 1 DVD SAME PRICE!
Features: Bank Scene, Restaurant, Retail, and more!
What makes The Guest 2e video stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market. Includes 1 Leader's Guide, 10 Pocket Reminder Cards, 1 The Guest Dvd w/ both programs. 14 Minutes
TRAINING POINTS: Welcoming Them - Using Their Name - Taking Care of Their Needs - Thanking Them & Inviting Them Back
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
<SEE FULL PROGRAM
<SEE SHORT CLIP
Training Video: THE DIFFICULT GUEST- Best Seller! Sequel to The Guest(above)
Guests can be difficult in three ways; The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action. The key is to recognize your guest, so you can then help them solve their problem. Let The Difficult Guest training package show you how. Includes: Training Leader's Guides & extra role-play video.
TRAINING POINTS: Listen to your customers- Apologize personally- Solve the problem- Thank the guest for their business!
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
<SEE FULL PROGRAM<SEE SHORT CLIP
Training Video: HOW TO CONNECT IN BUSINESS IN 90 SECONDS OR LESS
In business as well as life, the
failure to build trust and rapport can be insurmountable, while
the rewards of a good first impression are almost immeasurable.
This fun and motivational film will teach employees how to naturally
make a genuine connection with everyone they meet. Package includes
: 1 video or dvd - 10 "Great!" Buttons- 1 Hardback -
10 Reminder Cards - 1 52-Page Leader's Guide. How to Connect
in Healthcare in 90 seconds or less Also Available!
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
Training Video: 5
VALUES OF GREAT CUSTOMER SERVICE
Features: Bank Scene, Restaurant, Retail, and more!
Program Objectives:
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
Training Video: JUST INCREDIBLE NEW EDITION - CUSTOMER SERVICE
Customer service training is obviously not new, but smart companies are always looking for refreshing new approaches that reinforce service techniques and inspire commitment among front-line personnel. In this innovative program, humor, drama and irony all demonstrate how customer service really does make a difference.
Includes: Training Leader's Guide and Self-Study Book Outstanding Customer Service
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
Training Video:
REMEMBER ME 3rd Edition - BEST SELLER
If you could purchase just one customer service training video, this would be it. Remember Me immediately hit the best-seller list and has remained there to this day! It's a 10-minute gem that's easily adaptable to current training programs. It's also an ideal training tool around which an entire training program can be developed. Either way you'll have unforgettable customer service training at your disposal.
* Customers
can forgive mistakes but not bad attitudes
* Poorly treated customers spread the word
* Customers will take their business elsewhere without a second
thought
* Exceeding customer expectations is the key to building customer
loyalty and a healthy bottom line
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
Training Video: THE SECRET: CUSTOMER SERVICE UNCOVERED Comes in Hospitality Version
This video guides the viewer through service challenges honestly and proactively. It also explores language barriers and other obstacles that can test the patience of your service personnel. Includes scenes from technical support, banks and retail. Includes: Training Leader's Guide and Self-Study Book Outstanding Customer Service.. 17 Minutes
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
Training Video: SMILE -
The singing bus driver video !
Join Reggie on the #27 and watch as he transforms a dreary bus ride into an experience his customers look forward to. It’s a ride you'll never forget! SMILE! breaks new ground with its inside-out model. As Reggie says, “There are days I don't feel like smiling or putting up the smile sign, but I have to make a choice about where I want to be with my attitude.” Living inside-out is about making choices. Your people will learn how a positive attitude can be the primary factor in every customer service interaction— for the sake of the customer AND, most importantly, for their own quality of life.
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
<SEE EMPLOYEE<SEE MANAGER
Training Video: SO HELP ME - EMPLOYEE & SUPERVISOR VERSIONS
#1 So HELP Me Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. These solutions include: working with policy to solve problems, helping customers outside your department, actively listening, treating every customer as your own, and defining customer needs. 16 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.
#2 So HELP Me (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turningmistakes into opportunities for growth. 18 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
Training Video: WHAT
DO YOU SAY? - POPULAR WITH YOUNGER EMPLOYEES
This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately. 22 Minutes - The Purchase Package includes... 1 What do you Say? video, 1 -30 Page Manager's Guide, 10 Pocket Cards 10 Employee Handbooks , 1 Card Game and 1 Customer Comment Program. Em T
he P
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
Training Video: BUT
I DON'T HAVE CUSTOMERS - INTERNAL
CUSTOMER SERVICE VIDEO
Internal customers are often ignored or taken for granted, an attitude that compromises the productive flow of work through your company. This video program will teach your employees to respect internal customers as if they were paying clients.Includes: Training Leader's Guide & Self-Study Book. 21 Minutes
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
Training Video: EXCEEDING EXPECTATIONS - WITH HARRY ANDERSON from NIGHTCOURT
- FUNNY
Learning Objectives: Create a relationship—not
just a sale , Really listen to the customer to find his/her needs - Respond quickly
Avoid “I don’t know”, Truly exceed expectations & Create true customer loyalty
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
Training Video: SERVICE FIRST VIDEO LIBRARY - 12 VIDEOS - FREE SHIPPING !
Service First, the customer service video library, a powerful video-based training system based on group interaction, that makes it easy to train any number of employees - with no limits-, with immediate results, and NO additional cost to educate new staff in the future. It is so easy that you won't have to invest in experienced facilitators or devote a lot of time. There are 12 videos, of 15 minutes each.
<<Flash Preview
Training Video: WAYMISH - NEW CUSTOMER SERVICE TRAINING PACKAGE
How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? It may be more than you think! And these days you can't afford to lose even one good customer. Let this unforgettable program teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again. Includes: DVD or VHS of WAYMISH, DVD or VHS of WAYMISH: The Supervisor Show and The WAYMISH Factor Meeting Opener, printed Leader's Guide for WAYMISH with reproducible participant worksheets, CD-ROM with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets, CD-ROM with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader's Guide and participant worksheets, 10 WAYMISH-Buster Employee Handbooks, 10 Reminder Cards & 1 copy of the book WAYMISH by Ray Considine and Ted Cohn
10% DISCOUNT OR MORE! FOR GOVERNMENT, NON-PROFIT & EDUCATION - CALL US FOR DETAILS @ 1-888-621-7773
Training Video:
YOU'VE GOT TO BE KIDDING
ME ! 2004
New Release
You've Gotta Be Kidding Me! was born out of two experienced entrepreneur's frustration with poor customer service. Or "customer no-service" as it is often called! - Before we called in our great cast of characters and Emmy Award winner John Burke, we spent hours studying the common denominators of great service people and companies. You've Gotta Be Kidding Me! features the nine time-tested rules of great customer service. Follow them and you, and your business, will succeed. Ignore them at your peril.
10% DISCOUNT OR MORE! GOVT, NON-PROFIT & EDUCATION - DETAILS @ 1-888-621-7773
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