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TRAINING TOPIC : CONFLICT RESOLUTION
Video or DVD: ACE IT! How to Solve Tough Workplace Problems
Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!
PURCHASE - DVD PACK $995 -
PURCHASE VHS Video - $795 - RENT for two weeks - $395(DVD) - $235(VHS) 
DVD PACK INCLUDES: DVD (full length videoVHS (19 minutes), Facilitator Guide (multiple agenda options), Reproducible Participant Materials, Reproducible Self-Study Guide, Online Program Resources & Trainer Pack
Video or Dvd: COMMUNICATION BREAKDOWN - NEW RELEASE BEST SELLER !
Communication is the foundation for everything we do in the workplace. It happens every day, all the time. It follows, then, that communication problems can have a devastating role in undermining our organizational success. And yet, most employees never receive training in the development of their communication skills. Even more importantly, employees aren't provided with the knowledge and skills to help them avoid the frequent communication problems that arise. The GOOD news is that the most common communication potholes in the road can be easily spotted and AVOIDED.
PURCHASE - DVD $945 -
PURCHASE VHS Video - $895 - RENT for one week - $225(DVD) - $225(VHS).![]()
package includes a comprehensive leader's guide, PowerPoint Presentation on CD-ROM and Communication Breakdown Handbook.
Video or Dvd: MASTER THE MESSAGE
This course is designed to help participants become better communicators so that they can build productive relationships in the workplace. Participants have an opportunity to learn and practice their communication skills in a variety of different ways. Role-plays are provided to help participants experience the communication process from various standpoints, including speaker, listener, and facilitator.
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PURCHASE VHS Video or DVD - $995 each (no guides) or $1395 (Guides) 1-499 employees - RENT for one week - $495 each
Preventing Harassment Promoting Respect (meeting opener) - is $275 Purchase and $175 Rental
CALL US FOR FURTHER PRICING LICENSING OVER 499 EMPLOYEE
Video or DVD:
BAD APPLES : How to Deal
with Difficult Attitudes
Let's start with the bottom line first. If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers, then Bad Apples is for you! Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace.
Like the saying "One bad apple spoils the whole bunch", one person with a bad attitude can have a negative impact on the entire team or company! Bad Apples is a learning experience to help people understand how attitudes impact relationships and provides a process for overcoming attitudes that may be stifling their individual and team performance. Bad Apples can help the bad apples shine!
PURCHASE - DVD $895 -
PURCHASE VHS Video - $795 - RENT
for two weeks - $395(DVD) - $235(VHS) 
Video or DVD: KEEPING THE GOOD ONES An Employee Retention Film
with Humor and Heart
The message of this film for managers is simple, Treat your team members as people first and employees second.In the end,
keeping the good ones comes down to connecting with each member of you team on a regular basis. The great news is that
this doesn't cost the company a dime.
PURCHASE - DVD $895 -
PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS) .
This DVD features the training content of Coastal?s Love ?Em or Lose ?Em: Employee Retention video -- a vital program wich will give you practical ways to communicate with your people as well as how you can demonstrate that you value and appreciate them and their efforts.
PURCHASE - DVD $745
PURCHASE VHS Video - $650 Toolkit
package / $595 video only - RENT for one week - $165

Video or DVD: BETWEEN YOU AND ME: SOLVING CONFLICT
23 Minutes *VERSION FOR PUBLIC SECTOR EMPLOYEES AVAILABLE.
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PURCHASE VHS Video or DVD - $695 - RENT
for one week
- $165
.....
Includes: Training
Leader's Guide and Self-Study Book Managing Workplace Conflict
Video or DVD: COPING
WITH DIFFICULT PEOPLE Parts one and two
PART ONE -There are ways you can survive difficult people at work! This video explains six different personality types that could prevent you from doing your job adequately, and what to do to gain cooperation. From calming the Tank to handling Complainers without getting defensive yourself, this series gives you the skills to identify and deal with stressful individuals confidently.
PART TWO - There are ways you can survive difficult people at work! Coping with Difficult People explains six different personality types that could prevent you from doing your job adequately and what to do to gain cooperation.
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PURCHASE VHS Video or DVD - $795 both or $450.00 each - RENT
for one week
- $165 each
.....
Video or DVD: NATURAL INTELLIGENCE
*FEATURES TERRY ANDERSON Iran Hostage WHO DEVELOPED STRATEGIES FOR COPING WITH A EXTREMELY
DIFFICULT ENIVIRONMENT. VIDEO TEACHES THE SKILLS THAT HELP YOU TO SUCEED WHATEVER THE ADVERSITY.
During his seven years in captivity, ex-hostage Terry Anderson developed coping strategies that enabled him to thrive in an extremely difficult environment. Together with acclaimed human intelligence expert Dr. Robert Flower, Anderson teaches skills that empower professionals to succeed no matter what challenges they face.
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PURCHASE VHS Video or DVD - RENT for one week - $295 
14 Minutes Includes: Training Leader's Guide and Employee Handouts you my copy.

Video or DVD:THE
DIFFICULT GUEST- Best Seller! Sequel to The Guest
TRAINING POINTS:
Listen to your customers Apologize personally
Solve the problem Thank your guest for their business
Includes: Training Leader's Guides - Full Package includes extra role-play video.
PURCHASE - DVD $995 -
PURCHASE VHS Video - $895 Fullpackage
or $795 basic package -
RENT for one week - $350(Full) or $295(Basic)
****Buy with
the GUEST for only $1395 full package or $1225 basic package (VHS)

Conflict...while it's often blamed for the breakdown of a team's unity, it's usually just a symptom of a larger problem. This new program is designed to teach managers and team leaders how to deal with the symptoms and the cure.
In addition to learning how to solve the 3 most common types of team conflicts; blaming, belittling and feuding, team leaders will learn how to promote the positive feelings of unity within their team in this popular management and leadership training video.
PURCHASE - DVD $895 -
PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS) 
Video or DVD
: WORKING WITHOUT A SCRIPT - NEW RELEASE
Second City Communications has facilitated successful business training for over 45 years. Their training program, Working Without A Script, teaches how the basics of improvisation will help your organization communicate better, build stronger teams, and create a positive work environment. Just like an improv troupe, organizations need to know how to work together when the plan doesnt go as planned.
TRAINING POINTS - ACTIVELY LISTEN - AFFIRM EACH OTHER'S IDEAS - BUILD ON THE IDEA
PURCHASE - DVD $795 -
PURCHASE VHS Video - $795 - RENT for one week - $200(DVD)
- $200(VHS).
Includes 1 VHS
or DVD, Training Activities on DVD & CD-ROM, Leader's Guide
Workbook, Powerpoint, Transcripts & Pocket Cards
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