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TRAINING TOPIC : CASINO TRAINING VIDEOS
Training Video: CASINO: A CUSTOMER SERVICE STORY - CASINO BEST SELLER TRAINING MEDIA REVIEW
The exclusive training video for Casino customer service! READ FULL DESCRIPTION
Watch as we go into the Casino and have fun learning the basics of great guest service!
Program is now available for Online streaming on our server and easlly E-mail the program to all employees.
Training Video: CASINO SAFETY PROGRAM - BEST SELLER!
Casino's have their own unique safety hazards that their employees need to be trained on and periodically reminded of. This program provides detailed training on specific hazards that are associated with the various kinds of machinery used at a casino. It also covers other safe work practices such as: safe lifting of heavy money pails or bags, cart safety, and general safety procedures essential for reducing accidents and injuries in the casino environment. 12 Minutes.
Training Video: BOB FARRELL'S - GIVE EM' THE PICKLE - Remake of I'll Be Back. See other Pickle videos & items <CLICK HERE> ..
PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. Its walking the customer to the item theyre looking for rather than pointing or maybe its simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. Thats the PICKLE.
18 Minutes - Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards. ..
FARRELL'S - I'll BE BACK - Original Video Also Available for only $595 DVD or VHS
<SEE NEW VERSION <OLDER VERSION -MOST POPULAR
Training Video : THE GUEST 2E - Everything You Already Know About Great Customer Service! GET BOTH ON 1 DVD SAME PRICE!
Features: Bank Scene, Restaurant, Retail, and more!
What makes The Guest 2e video stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market. Includes 1 Leader's Guide, 10 Pocket Reminder Cards, 1 The Guest Dvd w/ both programs. 14 Minutes
TRAINING POINTS: Welcoming Them - Using Their Name - Taking Care of Their Needs - Thanking Them & Inviting Them Back
Training Video: THE DIFFICULT GUEST- Best Seller! Sequel to The Guest(above)
Guests can be difficult in three ways; The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action. The key is to recognize your guest, so you can then help them solve their problem. Let The Difficult Guest training package show you how. Includes: Training Leader's Guides & extra role-play video.
TRAINING POINTS: Listen to your customers- Apologize personally- Solve the problem- Thank the guest for their business!
Training Video: THE FRONT OF THE CLASS - BEST SELLER DESIGNED FOR FIRST TIME MANAGERS.
Being a supervisor is like moving to the front of the class: everyone around you is watching your moves and expecting the best. But it takes more than a promotion or a job title to be a great supervisor.
Training Video: THE PRACTICAL COACH
This motivational coaching tool offers sensible advice on how to care about each member of your team by suggesting three different
ways to let your team members know their performance is important. Plus, leaders will learn how to implement the "2-Minute Challenge" model for keeping employees on track.
Training Video: SEXUAL HARASSMENT IS IT OR ISN'T IT? II HOSPITALITY VERSION
When it comes to sexual harassment, you can?t be too sure. You can never assume that others share the same definition of sexual harassment. Nor can you afford to have your employees doubting and clueless about the issue. Do away with the grey areas, train employees on the definition of sexual harassment, create a non-threatening work environment, communicate anti-sexual-harassment policies, and stress that harassment will not be tolerated in the organization!
How-To Training Points:
<SEE FULL PROGRAM<SEE SHORT CLIP
Training Video: HOW TO CONNECT IN BUSINESS IN 90 SECONDS OR LESS
In business as well as life, the
failure to build trust and rapport can be insurmountable, while
the rewards of a good first impression are almost immeasurable.
This fun and motivational film will teach employees how to naturally make a genuine connection with everyone they meet. Package includes : 1 video or dvd - 10 "Great!" Buttons- 1 Hardback - 10 Reminder Cards - 1 52-Page Leader's Guide. How to Connect in Healthcare in 90 seconds or less Also Available!
Training Video: YOU'VE GOT CUSTOMERS ! Great for restaurant waitstaff training! (Bar too)
KEY TRAINING POINTS
-Be honest - customers just want to hear the truth.
-Listen before you sell - find out what customers want first.
-Follow through on customer requests - double check
-Take initiative to solve problems - offer solutions, not excuses.
-Know your product - if you don't know, find out.
-Take advantage of sales opportunities - your customer will benefit.
There has been an over-emphasis on the superficial--the greeter at the door, the forced
smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but
all too often meaningful service is lost while superficial friendliness masks the problem.
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