Any Topic Any Time! tm The Best In Workplace Training Videos - DVDs - Books

 

TRAINING TOPIC : BANK TRAINING

Video: SO HELP ME - EMPLOYEE EDITION with Bank Teller In Video

“So HELP Me” (Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. These solutions include: working with policy to solve problems, helping customers outside your department, actively listening, treating every customer as your own, and defining customer needs.

PURCHASE DVD or VHS Video - $695 RENT for one week - $250

16 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.


Video: SO HELP ME - SUPERVISOR EDITION with Bank Teller & Manager in video

How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don’t often look at how much a supervisor’s behavior influences the service a customer ultimately receives.

“So HELP Me” (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor’s behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they’re doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turning mistakes into opportunities for growth.
PURCHASE DVD or VHS Video - $695 RENT for one week - $250

18 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.


Video or DVD: GIVE EM' THE PICKLE - BEST SELLER
PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the PICKLE. (sequel to I'll Be Back ) 17 Minutes long.

PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS)

FREE SHIPPING AND FREE GIVE EM THE PICKLE HARDCOVER BOOK ! (put freebook offer on order) SEE OTHER PICKLE GEAR

18 Minutes - Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards. ....

GIVE EM THE PICKLE HARDCOVER BOOKS $19.95 - Pickle PINS AND CARDS .50 each with multiple discounts call us for details 1-888-621-7773


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Video or DVD: THE GUEST - Everything You Already Know About Great Customer Service!

Features: Bank Scene, Restaurant, Retail, and more!

TRAINING POINTS:

PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS)

14 Minutes - Includes 1 Leader's Guide, 10 Pocket Reminder Cards, 1 The Guest


Video or DVD:THE DIFFICULT GUEST- Best Seller! SEQUEL TO THE GUEST & TOP SELLER OF ALL TIME !

TRAINING POINTS:

Listen to your customers, Apologize personally, Solve the problem and thank your guest for their business !

PURCHASE - DVD $995 -PURCHASE VHS Video - $895 Full package or $795 basic package - RENT for one week - $350(Full) $295(Basic)

Buy with the GUEST for only $1495(DVD) & $1295 (VHS) full package or $1125 basic package (VHS)

Includes: Training Leader's Guides - Full Package includes extra role-play video.


Video: 5 VALUES OF GREAT CUSTOMER SERVICE

Features: Bank Scene, Restaurant, Retail, and more!

Program Objectives:

PURCHASE - DVD or VHS Video - $525- RENT for one week - $195

20 Minutes - Includes: Training Leader's Guide


Video or DVD: LILY TOMLIN'S CUSTOMER SERVICE 4 PROGRAMS SET

What Customers Want
Dealing with Disappointed Customers
One Ringy-Dingy: You are the Company
The Seven Deadly Sins of Customer Service

PURCHASE VHS or DVD All 4 Parts - $1795 Individual Programs - 1 Part $795


Video: JUST INCREDIBLE CUSTOMER SERVICE - Features Bank in video.

PURCHASE - VHS Video $695 - RENT for one week - $165

17 Minutes - Includes: Training Leader's Guide and Self-Study Book Outstanding Customer Service ............


Video or DVD: THE SECRET: CUSTOMER SERVICE UNCOVERED

This video guides the viewer through service challenges honestly and proactively. It also explores language barriers and other obstacles that can test the patience of your service personnel. Includes scenes from technical support, banks and retail.

PURCHASE - DVD $745 - PURCHASE VHS Video - $695 - RENT for one week - $225(DVD) - $195(VHS)

17 Minutes - Includes: Training Leader's Guide and Self-Study Book Outstanding Customer Service .


Video or DVD: JUST A CALL AWAY SERIES - 5 PART SERIES - Best Seller

The Really Angry Customer reveals how to calm the customer and get the information needed to deal effectively with the issues. It is loaded with practical ideas to solve problems and satisfy customers. (15 min.)

Attitude is Everything equips your front-line with the right body language, intonations and mental approach to handle each call. Skills can make the difference between good service and really great service! (15 min.)

It's Your Call teaches your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling. (15 min.)

The Outbound Call prepares your people to make the most of each call by using skillful questioning to find out what they need to know to win the confidence of the caller and make a sale. (16 min.)

Customers With A Difference solves one of the biggest problems that organizations have: Talking with people who use English as a second language. What do you do, and how do you do it? Watch and learn. (16 min.)

PURCHASE DVD or VHS Video - $1875 - RENT for one week - $975 each

OR $485 EACH AND $225.00 EACH FOR RENTAL


bank sales training videos the guest video banking teller training bank BANK THE BANK credit union CREDIT UNION VIDEOS DVDS BOOKS dvds training video Video

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