Video or DVD: Bob Farrell's Give em' The Pickle - BEST SELLER
PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the PICKLE. (sequel to I'll Be Back )

18 Minutes

PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS)

Includes 1 Give`em the Pickle Video or DVD, 10 Pickle Lapel Pins, 10 Pocket Cards, 58 Page Leader's Guide, 1 Give 'em the Pickle! Hardback Book.

BUY NOW ! Get FREE SHIPPING AND 5 FREE PICKLE PENS !- (put FREEPENS on order form)

Video/DVD: THE GUEST - Everything You Already Know About Great Customer Service!

Features: Bank Scene, Restaurant, Retail, and more!

TRAINING POINTS:

• Welcoming Them
• Using Their Name
• Taking Care of Their Needs
• Thanking Them
• Inviting Them Back

PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS)

14 Minutes - Includes 1 Leader's Guide, 10 Pocket Reminder Cards, 1 The Guest

Buy with the DIFFICULT GUEST for only $1495(DVD) & $1295 (VHS) full package or $1125 basic package (VHS)

Video/DVD:THE DIFFICULT GUEST- Best Seller! Sequel to The Guest

TRAINING POINTS:

Listen to your customers Apologize personally

Solve the problem Thank your guest for their business

Includes: Training Leader's Guides - Full Package includes extra role-play video.

PURCHASE - DVD $995 -PURCHASE VHS Video - $895 Fullpackage or $795 basic package -

RENT for one week - $350(Full) or $295(Basic)

****Buy with the GUEST for only $1395 full package or $1225 basic package (VHS)

Video: 5 VALUES OF GREAT CUSTOMER SERVICE

Features: Bank Scene, Restaurant, Retail, and more!

Program Objectives:

• Better understand how to provide ALL customers with GREAT service
• Be aware of personal and cultural perspectives
• Develop a values-based approach to customer service
• Become familiar with the GREAT acronym and know how to apply it to customers

PURCHASE VHS Video $625 - RENT for one week - $295

20 Minutes - Includes: Training Leader's Guide..

PURCHASE VHS Video $695 - RENT for one week - $165 17 Minutes

Includes: Training Leader's Guide and Self-Study Book Outstanding Customer Service

Video: LILY TOMLIN'S CUSTOMER SERVICE PROGRAMS

What Customers Want
Dealing with Disappointed Customers
One Ringy-Dingy: You are the Company
The Seven Deadly Sins of Customer Service

PURCHASE VHS Videos : All 4 Parts - $2800 Individual Programs - 1 Part $860 - RENT for one week - $195 each

$999.00 for ALL FOUR - SPECIAL CALL 1-888-621-7773

Video: ON THE PHONE WITH KRISTIN ANDERSON - Telephone Customer Service Series

PURCHASE VHS Videos 6 Parts - $1795 Individual Programs - $595 - RENT for one week - $99 Each

BUY ONE GET ONE FREE! SPECIAL CALL 1-888-621-7773

Includes: Facilitator Manual and Participant Workbook.

Video: THE SECRET: CUSTOMER SERVICE UNCOVERED

BANK, RETAIL, PHONE SCENES AND DIVERSITY APPLICATIONS!

PURCHASE VHS Video $695 RENT for one week - $165

17 Minutes Includes: Training Leader's Guide and Self-Study Book

Video: ITS SHOWTIME EVERDAY

It's Show Time is a look at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognized as a leader in service. In the program, you'll witness how success has to do with consistent excellence-the ability to inspire hundreds of team members to show up for work with a positive attitude everyday and focus on creating customer experiences that bring people back. Stew Leonard's Dairy is featured on FORTUNE® Magazine's list of the Best Places to Work, and is benchmarked by managers from around the world. 15-minutes

PURCHASE VHS Video - $695 RENT for one week - $295

Video: SMILE - The singing bus driver video !

Join Reggie on the #27 and watch as he transforms a dreary bus ride into an experience his customers look forward to. It’s a ride you'll never forget! SMILE! breaks new ground with its inside-out model. As Reggie says, “There are days I don't feel like smiling or putting up the smile sign, but I have to make a choice about where I want to be with my attitude.” Living inside-out is about making choices. Your people will learn how a positive attitude can be the primary factor in every customer service interaction— for the sake of the customer AND, most importantly, for their own quality of life.

PURCHASE VHS Video $595 RENT for one week - $250

10% government discount = $535.50 and 25% non-profit / educational discount = $446.25

Video: WHAT DO YOU SAY - 2003 NEW RELEASE !

This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.

PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350 (DVD) - $295 (VHS)

22 Minutes - The Purchase Package includes... 1 What do you Say? video, 1 -30 Page Manager's Guide, 10 Pocket Cards 10 Employee Handbooks , 1 Card Game and 1 Customer Comment Program. Give Em The Pickle & The Guest Customer Service Training Videos cdroms customer Bank service management pickle BOB FARRELL I'll be back video coaching

Video: BUT I DON'T HAVE CUSTOMERS - INTERNAL CUSTOMER SERVICE VIDEO

PURCHASE VHS Video $695 - RENT for one week - $195 21 Minutes Includes: Training Leader's Guide and Self-Study Book

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Video:EXCEEDING EXPECTATIONS - WITH HARRY ANDERSON from NIGHTCOURT - FUNNY

Learning Objectives

* Create a relationship—not just a sale
* Really listen to the customer to find his/her needs
* Respond quickly
* Avoid “I don’t know”
* Truly exceed expectations
* Create true customer loyalty

PURCHASE VHS Video $625 - RENT for one week - $195 cor

Video: SERVICE FIRST VIDEO LIBRARY - 12 VIDEOS - FREE SHIPPING !

Service First, the customer service video library, a powerful video-based training system based on group interaction, that makes it easy to train any number of employees - with no limits-, with immediate results, and NO additional cost to educate new staff in the future. It is so easy that you won't have to invest in experienced facilitators or devote a lot of time. There are 12 videos, of 15 minutes each.

PURCHASE VHS Videos - $1197