Video/DVD: THE GUEST TOP CUSTOMER SERVICE VIDEO

-Everything You Already Know About Great Customer Service!

Watch as Ken Sperling shows us the secrets of treating your customers like "Guests" in your home.

Features: Bank Scene, Restaurant, Retail, and funny!

TRAINING POINTS:

• Welcoming Them
• Using Their Name
• Taking Care of Their Needs
• Thanking Them
• Inviting Them Back

PURCHASE - DVD $795 - PURCHASE VHS Video - $695 - RENT for one week - $350(DVD) - $250(VHS)

14 Minutes - Includes Training Leader's Guide

Buy with the DIFFICULT GUEST for only $1295 full package or $1125 basic package

Video/DVD:THE DIFFICULT GUEST- Best Seller! Sequel to The Guest

TRAINING POINTS:

Listen to your customers Apologize personally

Solve the problem Thank your guest for their business

Includes: Training Leader's Guides - Full Package includes extra role-play video.

PURCHASE VHS Video - $795 Fullpackage or $595 basic package - RENT for one week - $295(Full) or $250 (Basic)

****Buy with the GUEST for only $1295 full package or $1125 basic package